Abby Vonderweidt

Observer
DISC Type : ic

Head of Customer Success, North America at Pigment

New York, New York, United States

Overview

Abby Vonderweidt is the Head of Customer Success for North America at Pigment, a business planning platform. With deep expertise in B2B customer experience and partnerships from a nine-year tenure at Yext, she focuses on building and leading client success teams. Abby holds a degree from Cornell University.

Abby is a two-time recipient of the Presidents Club award for overachievement of revenue goals.

Personality Overview

Value Driven

Assertive

Example Seeker

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

B2B Customer Success
Leads the North America Customer Success team at Pigment, drawing on over nine years of experience in client-facing roles at Yext.
Strategic Partnerships
Played a key role in building the Partner Channel during her nine years at Yext, showing a deep expertise in partner relationships.
Business Planning Software
As a leader at Pigment, she is involved with modern financial and business planning platforms, recently hosting a customer user group.

Media Appearances

Abby has no verified media appearances

Work History

7-2024
Head of Customer Success, North America at Pigment
4-2023 - 7-2024
Senior Director, Client Solutions of North America Partnerships at Yext
11-2020 - 5-2023
Director, Client Success of Strategic Partnerships at Yext
5-2020 - 11-2020
Client Success Director, Strategic Partnerships at Yext
10-2018 - 5-2020
Senior Client Success Manager, Strategic Partnerships at Yext

Education

2008 - 2012
Bachelor of Applied Science (B.A.Sc.) from Cornell University

More Information

Social Presence :

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Exp : 13 Location : New York, New York, United States Job Level : Mid-senior Designation : Head of Customer Success, North America at Pigment
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Insights For Selling To Abby

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abby is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Abby

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Abby move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Abby take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Abby

Personality Compatibility


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