Abhay Singh

Trailblazer
DISC Type : DI

Sr. Director & Head- People Operations & Strategy at Dista

Hyderabad, Telangana, India

Overview

Abhay is a strategic operations executive with over 15 years of experience in scaling global service operations and driving CX transformation. A Certified Business Continuity Professional, he is known for building high-performing teams across APAC, MENA, and GCC, and using RPA to significantly boost revenue and cut costs. Colleagues describe him as strategic, compassionate, and a true thought leader.

Originally from Jamshedpur (Tatanagar), Abhay holds a deep admiration for the Tata legacy, which was an integral part of his upbringing. His professional focus is on building thriving, unified cultures within companies that operate across international borders, reflecting a blend of his operational expertise and personal values.

Unique fact: He received a "Hall of Fame" award for setting up and scaling an international teacher operations team from the ground up.

Personality Overview

Informal

Charismatic

Values Relationships

They are charming and can persuade others to support their decisions.  They prefer to ensure that they are in control of the situation. They are more likely to accept new and exciting technologies.

Topics They Care About

Cross-Border Culture
Writes and posts about the challenges and strategies of building a unified, thriving company culture for global D2C startups.
People Operations
Currently Sr. Director & Head of People Operations, focusing on human capital management and scaling teams by hiring "owners, not employees. "
CX Transformation
Has a long track record of improving CSAT and NPS metrics, focusing on customer experience, retention, and implementing data-driven solutions.

Media Appearances

Abhay has no verified media appearances

Work History

3-2025
Sr. Director & Head- People Operations & Strategy at Dista
4-2024 - 12-2024
VP / Head- Service Excellence, CX & Operations (Global) at Intangles
6-2022 - 4-2024
Director- Operations (Marketplace) at apna
12-2021 - 5-2022
Associate Director- Operations & CX Strategy at Freecharge
6-2021 - 12-2021
Associate Director- Operations at WhiteHat Jr

Education

6-2008 - 7-2010
PGDBM from Sikkim Manipal University - Distance Education
2005 - 2008
Diploma from TATA Technical Centre, Jamshedpur

More Information

Social Presence :

Prographics :

Exp : 5 Location : Hyderabad, Telangana, India Job Level : Senior Designation : Sr. Director & Head- People Operations & Strategy at Dista
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Insights For Selling To Abhay

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Address your competition clearly and confidently
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Avoid unnecessary negativity or slowness
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abhay is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Abhay

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Abhay move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Abhay take some risk or not?

  • If necessary, they will be ready to take risks.

You And Abhay

Personality Compatibility


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