Adam Rowlands

Commander
DISC Type : D

Service Delivery Director at British Gas

Kingston upon Hull, England Metropolitan Area, United Kingdom

Overview

Adam Rowlands is the Service Delivery Director at British Gas, where he has held several leadership positions, including Digital Product Director and Head Of Customer Resolutions. His career demonstrates a consistent focus on customer-centric roles within the energy sector. He is an alumnus of Barry Boys Comprehensive School.

Based on his public activity, Adam appears to be a supportive and engaged leader within his professional network. He actively celebrates the successes of his colleagues and offers assistance to his connections, fostering a collaborative and encouraging environment.

Adam is driven by the mission of "Helping the UK live Sustainably, simply and affordably. "

Personality Overview

Very Quick

Risk-Taker

Candid & Clear

They are not always relationship oriented.  They take a lot of pride in personal achievements. They respond better to strong and respectful interactions.

Topics They Care About

Customer Experience
His career progression from Head Of Customer Resolutions to Service Delivery Director highlights a deep focus on improving the end-to-end customer journey.
Service Delivery
His current director-level role is centered on the operational excellence and delivery of services for a major UK energy provider.
Digital Leadership
Previously served as a Digital Product Director, showing experience in leading digital strategy and product development within a large enterprise.

Media Appearances

Adam has no verified media appearances

Work History

3-2024
Service Delivery Director at British Gas
2-2023 - 3-2024
Digital Product Director at British Gas
6-2021 - 2-2023
Head Of Customer Resolutions at British Gas

Education

9-1987 - 7-1993
Secondary School Education from Barry Boys Comprehensive School

More Information

Social Presence :

Prographics :

Exp : 4 Location : Kingston upon Hull, England Metropolitan Area, United Kingdom Job Level : Mid-senior Designation : Service Delivery Director at British Gas
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Adam

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Adam take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Adam

Personality Compatibility


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