Adriana Heideker

Questioner
DISC Type : c

Chief Claims Officer at Zurich Insurance Company Ltd

Greater São Paulo Area, Brazil

Overview

Adriana Heideker is the Chief Claims Officer for Zurich Brazil, a role she has held since 2019. With a career in insurance since 2004, she is an operations executive with deep experience in claims, call centers, and supplier management, holding an MBA from Fundação Getulio Vargas. Colleagues describe her as focused, determined, and dynamic.

Her posts indicate a strong focus on collaboration, celebrating joint efforts between the claims and commercial teams. She actively champions initiatives related to sustainability with suppliers and the professional development of specialized labor within the automotive repair industry, reflecting a commitment to broader societal and industry impact.

She played an active role in the construction of the Affinity Insurance Model in Brazil during her time at major financial institutions.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Supplier Sustainability
Celebrated Zurich's first Sustainability Award for Suppliers, highlighting partners making concrete ESG advancements in the value chain.
Workplace Culture
Expressed pride in Zurich being recognized as a "Great Place To Work" in Brazil, underscoring the value she places on a positive work environment.
Workforce Development
Praised a company project that invests in the training and qualification of specialized labor for the automotive repair market.

Media Appearances

Adriana has no verified media appearances

Work History

9-2019
Chief Claims Officer at Zurich Insurance Company Ltd
4-2017 - 8-2019
Superintendente de Sinistros at Zurich Insurance Company Ltd
3-2014 - 3-2017
Gerente Executiva de Sinistros at Zurich Insurance Company Ltd
11-2011 - 2-2014
Customer Service Manager at The Warranty Group
3-2004 - 9-2011
Gerente de Relacionamento at Itau Seguros

Education

2007 - 2009
MBA - Gestão Empresarial from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 28 Location : Greater São Paulo Area, Brazil Job Level : Leadership Designation : Chief Claims Officer at Zurich Insurance Company Ltd
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Insights For Selling To Adriana

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adriana is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Adriana

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Adriana move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Adriana take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Adriana

Personality Compatibility


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