Aili Chatfield-Taylor in

Aili Chatfield-Taylor

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Group Manager, Customer Success at Intuit
📍 San Diego, California, United States

Aili Chatfield-Taylor is a Group Manager of Customer Success at Intuit, where she supports multiple partnership groups. Her expertise is in service design and customer experience, having previously led these teams for TurboTax Live and held senior roles at Capital One. She holds a certificate from Harvard Business School.

Outside of her core role, Aili is passionate about mentorship and empowering others. She has been described by colleagues as an "integral mentor" and has dedicated time to speaking at forums designed to encourage and develop future leaders, particularly young women.

Unique fact: Aili was an invited speaker for 300 young women at a Future Leaders Forum, where she delivered a talk titled "Let Your Light Shine".

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Experience
11 Years
Current Role
Group Manager, Customer Success
Job Level
Middle
Location
San Diego, California, United States
Personality Overview

How Aili shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Aili cares about

Customer Experience
She has a deep background in leading and growing service design and customer experience teams at both Intuit and Capital One.
Vendor Partnerships
Actively hires for roles managing multi-million-dollar vendor relationships to scale service delivery for TurboTax, showing a focus on strategic BPO management.
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Career

Work history

5-2025
Group Manager, Customer Success
Intuit
11-2021 - 5-2025
Group Manager, Service Design & Customer Experience
Intuit
3-2021 - 10-2021
Sr. Product Manager
Capital One
1-2019 - 2-2021
Sr. Service Designer
Capital One
6-2017 - 12-2018
Business Consultant
NGT2
In the press

Media appearances

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Education
Certificate
Harvard Business School
Full Stack Software Engineering Bootcamp
University of Richmond
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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