Aimée Banks

Enthusiast
DISC Type : i

Director of Customer Care at Remote

Dublin, County Dublin, Ireland

Overview

Aimée Banks is the Director of Customer Care at Remote, building on her experience from HubSpot. She is a proven leader focused on creating diverse, connected, and high-performing teams in fast-paced environments. Colleagues describe her as an amazing manager who makes people feel seen, heard, and respected.

Outside of her primary role, Aimée is a certified Professional Coach with her own practice, helping individuals deepen their self-understanding. She purposefully took a career break for self-reflection and exploration, demonstrating a commitment to intentional personal and professional growth.

She was the fourth-ever recipient of HubSpots highest honor, the JEDI Award, for selflessly doing the right thing and moving the company forward.

Personality Overview

Non-Confrontational

Story Driven

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Diverse Team Building
Her professional focus is creating diverse, connected, and high-performing teams, as mentioned in her headline and demonstrated by her work establishing HubSpot's EMEA support team.
Leadership Development
As a certified coach with her own practice, she is passionate about helping others grow. Recommendations highlight her ability to coach people through their leadership journey.
Customer Experience
Her career is centered on leading customer care and support teams in fast-paced, dynamic tech environments like Remote and HubSpot.

Media Appearances

Aimée has no verified media appearances

Work History

9-2023
Director of Customer Care at Remote
1-2023
Professional Coach at Aimée Banks Coaching
8-2022 - 8-2023
Career transition at Career Break
12-2015 - 7-2022
Support Team Manager, EMEA at HubSpot
10-2015 - 12-2015
Support Team Lead at HubSpot

Education

2007 - 2010
BA (Hons) from University of the West of England - Bristol

More Information

Social Presence :

Prographics :

Exp : 14 Location : Dublin, County Dublin, Ireland Job Level : Mid-senior Designation : Director of Customer Care at Remote
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Insights For Selling To Aimée

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aimée is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Aimée

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Aimée move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Aimée take some risk or not?

  • They can take some low-probability risks if needed.

You And Aimée

Personality Compatibility


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