Aime DeGrenier

Critic
DISC Type : C

Manager of Information Technology Support Services at Mount Holyoke College

South Hadley, Massachusetts, United States

Overview

Aime DeGrenier is a senior IT leader with over 27 years of experience at Mount Holyoke College, specializing in IT service management and cybersecurity risk. Holding an ITIL certification and a Masters degree, Aime focuses on bridging the communication gap between complex technical systems and the campus community.

Deeply committed to diversity and inclusion, Aime serves as a campus-wide DEI advocate and a mentor for The Posse Foundation. This mentorship role is described as a personal career highlight, reflecting a passion for supporting and developing talented students from diverse backgrounds.

For over two decades, Aime has navigated the evolving IT landscape within a single institution, transitioning from technical support to a strategic leadership role.

Personality Overview

Precise

Negotiator

Information Seeker

They like to take decisions independently and do not seek others' support often.  They don’t appreciate bells and whistles unless backed by data. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Student Mentorship
Actively serves as a mentor for The Posse Foundation, which they consider a highlight of their career, and champions internship opportunities for students.
Campus DEI
A self-described "Campus-Wide DEI Advocate, " focused on ensuring equitable access to technology and supporting a diverse community.
IT Service Management
Holds an ITIL Foundation certification and has extensive experience managing IT support services, asset management, and technical support within a higher education environment.

Media Appearances

Aime has no verified media appearances

Work History

9-2023
Manager of Information Technology Support Services at Mount Holyoke College
9-2023 - 3-2025
Interim Manager, Field Technician, Software Procurement & Asset Management at Mount Holyoke College
8-2015 - 6-2019
Posse Mentor at The Posse Foundation
2014 - 7-2016
Nercomp Professional Development Leadership Team at NERCOMP
2004 - 5-2024
Manager, Community Technical Support at Mount Holyoke College

Education

Masters Degree from University of Massachusetts Amherst
Bachelor of Science from University of Massachusetts Amherst

More Information

Social Presence :

Prographics :

Exp : 30 Location : South Hadley, Massachusetts, United States Job Level : Middle Designation : Manager of Information Technology Support Services at Mount Holyoke College
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Insights For Selling To Aime

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aime is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Aime

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Aime move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Aime take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Aime

Personality Compatibility


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