Ajay 💫 Singh

Visionary
DISC Type : Ds

Vice President of Sales & CX Solutions | Travel & Hospitality | Business Process Services at Coforge

Atlanta, Georgia, United States

Overview

Ajay Singh is the Vice President of Sales & CX Solutions at Coforge, specializing in the travel, transportation, and hospitality sectors. With over 16 years of experience, he focuses on designing cost-effective CX solutions using Gen AI and digital transformation. Colleagues describe him as knowledgeable, dedicated, and passionate.

Based on his activity, Ajay appears to be a people-centric leader, focused on building his team and maintaining strong professional relationships. He often shares opportunities within his practice and expresses gratitude for his clients, colleagues, and friends, wishing them well during holidays like Thanksgiving.

He has personally helped over 100 travel companies strategize and improve their contact center operations.

Personality Overview

Objective Evaluator

Early Adopter

Direct & Assertive

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

CX in Travel
His entire career is dedicated to enhancing the customer experience and optimizing operations for travel, transportation, and hospitality brands.
Generative AI Solutions
He is deeply involved in developing Gen AI and digital solutions to improve contact center effectiveness and traveler journeys.
Cost Optimization
A core part of his value proposition is collaborating with brands to enhance customer satisfaction while simultaneously reducing operational costs.

Media Appearances

Ajay Singh – Blog Author Page on Coforge. Featured in Coforge

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Enhanced CX Using Knowledge Management in Travel and Hospitality Contact Centers. Featured in Coforge Blog

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Coforge Leadership Team. Featured in The Org

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Work History

8-2023
Vice President of Sales & CX Solutions | Travel & Hospitality | Business Process Services at Coforge
7-2023 - 8-2023
General Manager | Customer Success | Travel & Hospitality at IGT Solutions
6-2022 - 7-2023
General Manager & Head | CX Solutions | Travel & Hospitality at IGT Solutions
11-2021 - 6-2022
Director - CX Solutions | North & South America | Travel & Hospitality at IGT Solutions
8-2016 - 11-2021
Head - CX Solutions & PreSales | Americas | Travel & Hospitality at IGT Solutions

Education

2001 - 2004
Bachelor's Degree from University of Delhi
2005 - 2007
Master of Business Administration - MBA from University of Delhi

More Information

Social Presence :

Prographics :

Exp : 18 Location : Atlanta, Georgia, United States Job Level : Senior Designation : Vice President of Sales & CX Solutions | Travel & Hospitality | Business Process Services at Coforge
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Insights For Selling To Ajay 💫

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ajay 💫 is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ajay 💫

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ajay 💫 move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ajay 💫 take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ajay 💫

Personality Compatibility


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