Akhil Tayal

Pioneer
DISC Type : Ids

Vice President, Navigation and Access Center at MemorialCare

Fountain Valley, California, United States

Overview

Akhil Tayal is the Vice President of the Navigation and Access Center at MemorialCare, specializing in transforming omni-channel customer service for Fortune 500 companies. He leverages his expertise in AI, GenAI, and CCaaS to enhance customer experience and operational efficiency. He holds a Master of Science from Miami University.

Akhil demonstrates an interest in corporate social responsibility and community support, highlighted by his promotion of initiatives that aid medical professionals.

He authored a publication on leveraging enterprise contact centers as a strategic opportunity to unify the patient experience for healthcare providers.

Personality Overview

Friendly But Fast

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Healthcare Patient Experience
His current role at MemorialCare and his publication on enterprise contact centers in healthcare show a deep focus on improving the patient journey.
Contact Center AI
He has a deep understanding of core and emerging customer interaction technologies like AI, GenAI, CCaaS, CRM, and IVR to drive digital transformation.
Omni-channel Strategy
A core theme in his professional experience, focusing on designing and implementing omni-channel capabilities for a more engaging customer experience.

Media Appearances

Akhil has no verified media appearances

Work History

7-2025
Vice President, Navigation and Access Center at MemorialCare
2-2022 - 7-2025
Director at Strategy&
10-2017 - 2-2022
Specialist Leader at Deloitte Consulting
9-2016 - 10-2017
AVP, Omni-channel Customer Experience at GENPACT
1-2003 - 9-2016
Senior Manager at Deloitte Consulting

Education

2000 - 2002
Master of Science (M.S.) from Miami University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Fountain Valley, California, United States Job Level : Senior Designation : Vice President, Navigation and Access Center at MemorialCare
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Insights For Selling To Akhil

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Akhil is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Akhil

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Akhil move?

  • They are generally fast movers and can take quick decisions
  • Can Akhil take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Akhil

Personality Compatibility


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