Al Basseri in

Al Basseri

Login to view DISC.
Head of U.S. Sales Engineering @ eGain at eGain Corporation
📍 San Francisco Bay Area, United States

Al Basseri is the Head of U. S. Sales Engineering at eGain, with 20 years of experience in AI strategy and technology transformation across 14 startups and 4 IPOs. He holds an MS from San José State University. Colleagues describe him as creative, driven, and knowledgeable.

Al shows a strong interest in fostering global innovation, highlighted by his participation in discussions at INNOVIT, the Italian Innovation and Culture Hub in San Francisco. He enjoys engaging with fellow innovators on topics that go beyond the typical AI hype.

He has successfully navigated and contributed to the growth of 14 different startup companies.

Read the full overview →
Experience
7 Years
Current Role
Head of U.S. Sales Engineering @ eGain
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

How Al shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Al cares about

Trusted AI Agents
He focuses on implementing Generative AI in customer engagement where trust, security, and explainability are paramount, a key mission in his role at eGain.
AI in Customer Experience
He is focused on how powerful, knowledge-backed AI agents can lead to faster and more accurate resolutions, directly improving the customer experience.
+5 more topics Login to view topics
Career

Work history

1-2026
Head of U.S. Sales Engineering @ eGain
eGain Corporation
7-2023 - 1-2026
Chief Technology Officer
Ferret
6-2020 - 11-2021
CEO
Scalytics, Inc.
8-2018 - 6-2023
CTO
FortressSecure
3-2017 - 8-2020
SVP of Field Engineering
DBM Cloud Systems
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1993 - 1995
MS
San José State University
Computer Science
University of California, Santa Cruz
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other eGain Corporation Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Al. Free, 10 seconds.