Al Basseri

Initiator
DISC Type : Di

Head of U.S. Sales Engineering @ eGain at eGain Corporation

San Francisco Bay Area, United States

Overview

Al Basseri is the Head of U. S. Sales Engineering at eGain, with 20 years of experience in AI strategy and technology transformation across 14 startups and 4 IPOs. He holds an MS from San José State University. Colleagues describe him as creative, driven, and knowledgeable.

Al shows a strong interest in fostering global innovation, highlighted by his participation in discussions at INNOVIT, the Italian Innovation and Culture Hub in San Francisco. He enjoys engaging with fellow innovators on topics that go beyond the typical AI hype.

He has successfully navigated and contributed to the growth of 14 different startup companies.

Personality Overview

Friendly Challenger

Confident

Conviction Driven

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Trusted AI Agents
He focuses on implementing Generative AI in customer engagement where trust, security, and explainability are paramount, a key mission in his role at eGain.
AI in Customer Experience
He is focused on how powerful, knowledge-backed AI agents can lead to faster and more accurate resolutions, directly improving the customer experience.
Startup Leadership
With a background as CEO and CTO in multiple startups, he has deep experience in scaling tech companies and leading engineering teams from the ground up.

Media Appearances

Al has no verified media appearances

Work History

1-2026
Head of U.S. Sales Engineering @ eGain at eGain Corporation
7-2023 - 1-2026
Chief Technology Officer at Ferret
6-2020 - 11-2021
CEO at Scalytics, Inc.
8-2018 - 6-2023
CTO at FortressSecure
3-2017 - 8-2020
SVP of Field Engineering at DBM Cloud Systems

Education

1993 - 1995
MS from San José State University
Computer Science from University of California, Santa Cruz

More Information

Social Presence :

Prographics :

Exp : 7 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Head of U.S. Sales Engineering @ eGain at eGain Corporation
URL has been copied!

Insights For Selling To Al

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Clearly address the competitive aspects

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Al is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Al

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Al move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Al take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Al

Personality Compatibility


Other eGain Corporation Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.