Al. Blannett

Observer
DISC Type : ic

Sr. Director of Shared Services at Astound Broadband

Wyoming, Pennsylvania, United States

Overview

Al Blannett is the Senior Director of Shared Services at Astound Broadband, specializing in workforce management and business process improvement. With a Six Sigma Black Belt certification and a background in accounting and management from Misericordia University, he has a long history of leadership in customer service operations, progressing through multiple director-level roles at RCN.

Al appears to have a strong appreciation for music, specifically Dixieland jazz. He was quoted in an article remembering the legacy of legendary local trumpeter Bobby Baird, a regular performer with the Scranton-based group Doug Smiths Dixieland All-Stars.

Colleagues describe him as a "proven leader, " an "excellent mentor, " and a reliable "go-to" person.

Personality Overview

Value Driven

Example Seeker

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Workforce Management
A core specialty throughout his career, including a dedicated role as a Workforce Manager where he forecasted call volume and defined routing requirements.
Process Improvement
He holds a Black Belt certification in Six Sigma, demonstrating a deep commitment to quality, analytics, and continuous improvement in business operations.
Customer Service Ops
His career has centered on leading customer service, from managing teams to holding senior director positions overseeing call center administration and operations.

Media Appearances

Al. has no verified media appearances

Work History

2-2025
Sr. Director of Shared Services at Astound Broadband
3-2019 - 3-2025
Sr. Director of Care Operations at RCN
2-2015 - 3-2019
Director of Customer Service at RCN
1-2004 - 5-2007
Customer Service Manager at RCN Corporation
1-2002 - 12-2003
Workforce Manager at RCN Corporation

Education

2009 - 2012
Accounting and Business/Management from Misericordia University
2000 - 2002
Associate from Luzerne County Community College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Wyoming, Pennsylvania, United States Job Level : Senior Designation : Sr. Director of Shared Services at Astound Broadband
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Insights For Selling To Al.

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Al. is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Al.

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Al. move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Al. take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Al.

Personality Compatibility


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