Al. Blannett in

Al. Blannett

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Sr. Director of Shared Services at Astound Broadband
📍 Wyoming, Pennsylvania, United States

Al Blannett is the Senior Director of Shared Services at Astound Broadband, specializing in workforce management and business process improvement. With a Six Sigma Black Belt certification and a background in accounting and management from Misericordia University, he has a long history of leadership in customer service operations, progressing through multiple director-level roles at RCN.

Al appears to have a strong appreciation for music, specifically Dixieland jazz. He was quoted in an article remembering the legacy of legendary local trumpeter Bobby Baird, a regular performer with the Scranton-based group Doug Smiths Dixieland All-Stars.

Colleagues describe him as a "proven leader, " an "excellent mentor, " and a reliable "go-to" person.

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Experience
18 Years
Current Role
Sr. Director of Shared Services
Job Level
Senior
Location
Wyoming, Pennsylvania, United States
Personality Overview

How Al. shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Al. cares about

Workforce Management
A core specialty throughout his career, including a dedicated role as a Workforce Manager where he forecasted call volume and defined routing requirements.
Process Improvement
He holds a Black Belt certification in Six Sigma, demonstrating a deep commitment to quality, analytics, and continuous improvement in business operations.
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Career

Work history

2-2025
Sr. Director of Shared Services
Astound Broadband
3-2019 - 3-2025
Sr. Director of Care Operations
RCN
2-2015 - 3-2019
Director of Customer Service
RCN
1-2004 - 5-2007
Customer Service Manager
RCN Corporation
1-2002 - 12-2003
Workforce Manager
RCN Corporation
In the press

Media appearances

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Education
2009 - 2012
Accounting and Business/Management
Misericordia University
2000 - 2002
Associate
Luzerne County Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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