Alejandra Núñez

Questioner
DISC Type : c

Customer Experience Director at Furnished Finder

Cali, Valle del Cauca, Colombia

Overview

Alejandra is the Customer Experience Director at Furnished Finder, bringing over a decade of experience in customer service, sales, management, and operations. She focuses on leveraging customer insights and data-driven approaches to enhance satisfaction and operational efficiency. She holds a Bachelor of Business Administration.


A colleague praised her as an amazing leader who has expanded opportunities for Latinas, helping to shape and promote Latina talent within her team.

Personality Overview

Systematic

Price-Sensitive

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to fully evaluate every situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience
As the Customer Experience Director, she specializes in driving customer satisfaction and delivering seamless, high-quality experiences.
Operational Efficiency
Her background includes optimizing processes and using strategic planning to improve efficiency in line with business objectives.
Data-Driven Approaches
She utilizes data analytics and customer insights to continuously improve the customer journey and inform strategic planning.

Media Appearances

Alejandra has no verified media appearances

Work History

7-2024
Customer Experience Director at Furnished Finder
12-2019
Customer Service Manager at Furnished Finder
1-2017 - 12-2019
Gerente superior de operaciones at Pacific Medical Services

Education

Bachelor of Business Administration - BBA from Universidad Nacional Abierta y a Distancia
Economía y Negocios Internacionales from Universidad Icesi

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cali, Valle del Cauca, Colombia Job Level : Mid-senior Designation : Customer Experience Director at Furnished Finder
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Insights For Selling To Alejandra

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alejandra is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Alejandra

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Alejandra move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Alejandra take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Alejandra

Personality Compatibility


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