Alejandro Villacís in

Alejandro Villacís

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Vice President of Customer Experience at FCP Euro
📍 New York City Metropolitan Area, United States

Alejandro is the Vice President of Customer Experience at FCP Euro, shaping company strategy and leading the end-to-end customer journey. His expertise spans operations, data analytics, and strategy, with previous roles at Ro, Harrys, and Deloitte. He holds degrees from Harvard University and Columbia University.

As the proud child of immigrants and a first-generation college graduate, Alejandros values are rooted in entrepreneurship and hard work. He is passionate about European cars and enjoys helping customers with DIY projects. People who have worked with him often describe him as a fantastic leader, collaborator, and listener.

His professional journey began by selling ice cream for his fathers small business, where he first learned the value of customer care.

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Experience
6 Years
Current Role
Vice President of Customer Experience
Job Level
Senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Alejandro cares about

AI in Customer Service
Recently appeared on a podcast to discuss implementing an AI service strategy at FCP Euro to enhance, not replace, human support for complex customer issues.
Scaling CX Teams
He is leading a transformation of FCP Euro's service team to improve responsiveness and availability, actively hiring experts to support growth.
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Career

Work history

1-2025
Vice President of Customer Experience
FCP Euro
5-2024 - 1-2025
Head of Customer Experience and Insights
FCP Euro
1-2022 - 5-2024
Senior Director, Member Experience
Ro
5-2021 - 1-2022
Director of Member Experience
Ro
5-2019 - 4-2021
Director of Customer Experience
Harry's, Inc.
In the press

Media appearances

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Education
Bachelor of Arts - BA
Harvard University
Master of Science (MS)
Columbia University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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