Alejandro Villacís

Pioneer
DISC Type : DSI

Vice President of Customer Experience at FCP Euro

New York City Metropolitan Area, United States

Overview

Alejandro is the Vice President of Customer Experience at FCP Euro, shaping company strategy and leading the end-to-end customer journey. His expertise spans operations, data analytics, and strategy, with previous roles at Ro, Harrys, and Deloitte. He holds degrees from Harvard University and Columbia University.

As the proud child of immigrants and a first-generation college graduate, Alejandros values are rooted in entrepreneurship and hard work. He is passionate about European cars and enjoys helping customers with DIY projects. People who have worked with him often describe him as a fantastic leader, collaborator, and listener.

His professional journey began by selling ice cream for his fathers small business, where he first learned the value of customer care.

Personality Overview

Friendly But Fast

Driven But Considerate

Dynamic But Sincere

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

AI in Customer Service
Recently appeared on a podcast to discuss implementing an AI service strategy at FCP Euro to enhance, not replace, human support for complex customer issues.
Scaling CX Teams
He is leading a transformation of FCP Euro's service team to improve responsiveness and availability, actively hiring experts to support growth.
DIY Auto Community
Passionate about cars and helping customers with do-it-yourself repairs, which directly aligns with FCP Euro's customer base and business model.

Media Appearances

Alejandro has no verified media appearances

Work History

1-2025
Vice President of Customer Experience at FCP Euro
5-2024 - 1-2025
Head of Customer Experience and Insights at FCP Euro
1-2022 - 5-2024
Senior Director, Member Experience at Ro
5-2021 - 1-2022
Director of Member Experience at Ro
5-2019 - 4-2021
Director of Customer Experience at Harry's, Inc.

Education

Bachelor of Arts - BA from Harvard University
Master of Science (MS) from Columbia University

More Information

Social Presence :

Prographics :

Exp : 6 Location : New York City Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Experience at FCP Euro
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Insights For Selling To Alejandro

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alejandro is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Alejandro

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Alejandro move?

  • They are generally fast movers and can take quick decisions
  • Can Alejandro take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Alejandro

Personality Compatibility


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