Alejandro Warnken Bermudez in

Alejandro Warnken Bermudez

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Sr Director Digital Operations & Customer Service para Latino América at adidas
📍 Chile

As the Senior Director of Digital Operations & Customer Service for adidas in Latin America, Alejandro Warnken Bermudez is a seasoned leader in ecommerce. He specializes in enhancing customer experience and driving significant business growth, holding an Ing. Comercial degree from UCAB.

He has a professional interest in major technology and ecommerce companies like Google and Amazon, suggesting a focus on digital innovation and market leadership.

Under his leadership, the digital business for adidas in Latin America quintupled in size over five years.

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Experience
14 Years
Current Role
Sr Director Digital Operations & Customer Service para Latino América
Job Level
Senior
Location
Chile
Personality Overview

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Priorities

Topics Alejandro cares about

Customer Experience
Responsible for translating the "voice of the consumer" into improvements, directly impacting NPS scores and creating more recurrent buyers for adidas.
Digital Operations
Oversees the digital operations strategy and project rollouts across adidas's own ecommerce and marketplace channels throughout Latin America.
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Career

Work history

2-2021
Sr Director Digital Operations & Customer Service para Latino América
adidas
3-2019 - 8-2022
Director de Digital Operations para Latino América
adidas
10-2017 - 3-2019
Sr. Manager Digital Analytics & Business performance para Latino América
adidas
5-2013 - 7-2015
Gerente Trading Falabella.com
Falabella
4-2012 - 4-2013
Product Manager ElectroHogar Falabella.com
Falabella
In the press

Media appearances

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Education
Ing. Comercial
UCAB - Universidad Católica Andrés Bello
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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