Roberto Potengy in

Roberto Potengy

Critic · DISC type C
Head of Customer Service Management Brazil at Enel
📍 Goiânia, Goiás, Brazil

Roberto Potengy leads Customer Service Management for Enel in Brazil, leveraging extensive experience in IT infrastructure and service management. His background includes an MBA in Data Science and a specialization in distributed systems, highlighting a career that bridges deep technical expertise with customer-focused leadership in the energy sector.

Roberto is a family-oriented individual who values personal connections. He enjoys sharing his passion for technology with his daughter and nephew at events like Campus Party and appreciates reconnecting with colleagues in person after periods of remote work, showing a focus on community both at home and in the workplace.

He is passionate about seeing the next generation, including his own children, get stimulated and inspired by technology.

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Experience
21 Years
Current Role
Head of Customer Service Management Brazil
Job Level
Mid-senior
Location
Goiânia, Goiás, Brazil
Personality Overview

How Roberto shows up

Information Seeker
Negotiator
Critic

They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data. They enjoy working alone and do not rely on others very often.

Priorities

Topics Roberto cares about

Customer Service
His career has progressed into leading Customer Service Management for Enel in Brazil, indicating a strong focus on the end-user experience in the energy sector.
IT Transformation
He previously managed the challenging IT infrastructure integration when Celg D was acquired by Enel, demonstrating experience in large-scale technological change.
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Career

Work history

10-2019
Head of Customer Service Management Brazil
Enel
3-2018 - 10-2019
Service Management Brazil
Enel Distribuição Goiás
5-2017 - 3-2018
Gerente de Infraestrutura de TI
Celg Distribuição S.A.
12-2005 - 5-2017
Analista de Sistema
Celg Distribuição S.A.
12-2004 - 12-2005
Analista de Sistema
Instituto Brasileiro do Meio Ambiente e dos Recursos Naturais Renováveis - IBAMA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2017
MBA em Ciência de Dados (Big Data)
IGTI
2002 - 2003
Especialização em Redes com ênfase em sistemas distribuídos
Universidade Federal de Goiás
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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