Alex Grantham

Enthusiast
DISC Type : i

SMB Account Manager at ZoomInfo

Byron Center, Michigan, United States

Overview

Alex Grantham is a driven SMB Account Manager at ZoomInfo, specializing in the SaaS industry. He focuses on account retention and growth, leveraging extensive experience from previous sales and account management roles at Gordon Food Service and Oliver Packaging and Equipment Company to build strong client relationships.

Drawing from a strong military background, Alex brings a unique perspective, discipline, and problem-solving skills to his professional life. He is a highly motivated individual who thrives in dynamic environments and is dedicated to exceeding expectations and providing exceptional service.

Unique fact: Alex leverages his military experience to bring a distinct and effective approach to his career in sales and account management.

Personality Overview

Amiable & Agreeable

Optimistic

Story Driven

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Account Retention
His current role at ZoomInfo and past role at Oliver Packaging both emphasize managing existing customer accounts with a focus on retention and growth.
AI in Sales
He recently earned the "ZoomInfo Copilot Certification" to better utilize AI-driven tools for uncovering prospects and crafting personalized outreach for his clients.
Customer Relationships
His professional summary highlights a career-long ability to build and maintain client relationships, valuing professionalism even when a customer is leaving.

Media Appearances

Alex has no verified media appearances

Work History

5-2024
SMB Account Manager at ZoomInfo
3-2024 - 5-2024
Account Manager at Oliver Packaging and Equipment Company
4-2021 - 3-2024
Direct Sales Representative at Gordon Food Service
5-2018 - 4-2021
Noncommercial Inside Sales Representative at Gordon Food Service
8-2016 - 5-2018
Customer Service Analyst at Gordon Food Service

Education

Education details unavailable from Troy University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Byron Center, Michigan, United States Job Level : Middle Designation : SMB Account Manager at ZoomInfo
URL has been copied!

Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Alex

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Alex take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Alex

Personality Compatibility


Other ZoomInfo Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.