Alex McLeod

Enthusiast
DISC Type : i

Founder and CTO at Serval

San Francisco Bay Area, United States

Overview

Alex McLeod is the Founder and CTO of Serval, a company focused on AI agents for IT, which recently achieved a $1B valuation. With over 10 years of experience, he has a background in leading new product engineering teams at Verkada and holds a Bachelor of Science from the University of Melbourne.

Outside of his professional life, Alex is a family man who values integrating his work with his personal life, as seen when he shared a major company milestone with his wife and daughter. People who have worked with him describe him as a brilliant leader, an incredible mentor, and a dear friend.

His company, Serval, raised $75M in a Series B funding round just three months after its Series A.

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI for IT Automation
His company Serval is built around providing "AI agents for IT" to automate tasks for IT teams, moving them away from legacy ticketing systems.
Rapid Startup Growth
He is leading Serval through hyper-growth, including a 500% revenue increase and raising a $75M Series B to reach a $1B valuation.
Product Engineering
He has a history of building new product categories from the ground up, as he did with the Alarms product line during his time at Verkada.

Media Appearances

AI Agents for IT Service Management: Our Investment in Serval. Featured in Redpoint

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Alex McLeod's company, Serval, is taking on tech giants like Atlassian. Featured in Threads (re‑posting Financial Review content)

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Work History

4-2024
Founder and CTO at Serval
12-2023 - 4-2024
Director of Engineering, New Product at Verkada
12-2022 - 12-2023
Director of Engineering, Alarms at Verkada
1-2021 - 11-2022
Engineering Manager, Alarms at Verkada
4-2020 - 1-2021
Engineering Manager, Sensors at Verkada

Education

Bachelor of Science from University of Melbourne
Education details unavailable from The University High School

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Francisco Bay Area, United States Job Level : Leadership Designation : Founder and CTO at Serval
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Alex

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Alex take some risk or not?

  • They can take some low-probability risks if needed.

You And Alex

Personality Compatibility


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