Alex Wilkes in

Alex Wilkes

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Customer Service Director at South Staffs Water
📍 Nottinghamshire, England, United Kingdom

Alex Wilkes is the Customer Service Director at South Staffs Water, bringing over 18 years of experience from the UKs utilities sector. He has a history of leading commercial strategy and corporate communications at firms like National Grid and YES Energy Solutions, with a focus on enhancing customer outcomes, particularly for those in vulnerable situations.

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Experience
17 Years
Current Role
Customer Service Director
Job Level
Mid-senior
Location
Nottinghamshire, England, United Kingdom
Personality Overview

How Alex shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alex cares about

Fuel Poverty Alleviation
A core focus of his career, particularly during his time as Commercial Director at YES Energy Solutions, a Community Interest Company dedicated to this cause.
Customer Vulnerability
He has developed and managed extensive consumer vulnerability programs at both National Grid and Western Power Distribution, a consistent theme in his work.
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Career

Work history

9-2025
Customer Service Director
South Staffs Water
9-2022 - 8-2025
Commercial Director
YES Energy Solutions
9-2019 - 8-2022
External Affairs Director
National Grid
9-2017 - 9-2019
Stakeholder, Social and Digital Communications Manager
Western Power Distribution
4-2014 - 8-2017
Stakeholder and Social Obligations Manager
Western Power Distribution
In the press

Media appearances

Two new directors appointed at South Staffs Water. Featured in South Staffs Water
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Education
2004 - 2007
1st Class MA Cantab - Theology
University of Cambridge
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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