Alex Wilkes

Inspirer
DISC Type : id

Customer Service Director at South Staffs Water

Nottinghamshire, England, United Kingdom

Overview

Alex Wilkes is the Customer Service Director at South Staffs Water, bringing over 18 years of experience from the UKs utilities sector. He has a history of leading commercial strategy and corporate communications at firms like National Grid and YES Energy Solutions, with a focus on enhancing customer outcomes, particularly for those in vulnerable situations.

Personality Overview

Achievment Oriented

Generous

Decisive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Fuel Poverty Alleviation
A core focus of his career, particularly during his time as Commercial Director at YES Energy Solutions, a Community Interest Company dedicated to this cause.
Customer Vulnerability
He has developed and managed extensive consumer vulnerability programs at both National Grid and Western Power Distribution, a consistent theme in his work.
Stakeholder Engagement
Listed as a core capability and demonstrated by developing and leading stakeholder engagement strategies and delivery programs at previous companies.

Media Appearances

Two new directors appointed at South Staffs Water. Featured in South Staffs Water

See Now

Work History

9-2025
Customer Service Director at South Staffs Water
9-2022 - 8-2025
Commercial Director at YES Energy Solutions
9-2019 - 8-2022
External Affairs Director at National Grid
9-2017 - 9-2019
Stakeholder, Social and Digital Communications Manager at Western Power Distribution
4-2014 - 8-2017
Stakeholder and Social Obligations Manager at Western Power Distribution

Education

2004 - 2007
1st Class MA Cantab - Theology from University of Cambridge

More Information

Social Presence :

Prographics :

Exp : 17 Location : Nottinghamshire, England, United Kingdom Job Level : Mid-senior Designation : Customer Service Director at South Staffs Water
URL has been copied!

Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Alex

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Alex take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Alex

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.