Alexandre Cardoso

Sharpshooter
DISC Type : CD

Supervisor Regional de Pós-vendas at BYD Brasil

Federal District, Brazil

Overview

Alexandre Cardoso is a seasoned automotive professional with over 20 years of experience, currently serving as the Regional After-Sales Supervisor at BYD Brasil. A graduate of Estácio, he specializes in after-sales management and customer experience, with a strong focus on performance indicators like NPS and CSI. Colleagues describe him as strategic, dedicated, and results-focused.

He once led the complete restructuring of an after-sales department, managing a team of 60 employees and implementing a new performance-driven culture.

Personality Overview

Thorough Evaluator

Fast But Analytical

Rigorous & Demanding

More than the product, they care about the impact of the product.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

Customer Experience (CX)
A core focus throughout his career, he has implemented customer experience programs, such as WCD CX at Stellantis, and managed satisfaction indicators like NPS and CSI.
After-Sales Performance
He specializes in managing the performance and profitability of after-sales operations, including parts, services, and bodywork, across his leadership roles.
Operational Excellence
He shows a commitment to continuous improvement and quality management, aiming to build a culture of performance by restructuring processes and implementing KPIs.

Media Appearances

Alexandre has no verified media appearances

Work History

5-2024
Supervisor Regional de Pós-vendas at BYD Brasil
7-2022 - 12-2023
Gerente de Pós-Vendas at Grupo CVP
4-2021 - 7-2022
Consultor de treinamento e desenvolvimento / Operações at Stellantis
1-2021 - 4-2024
Consultor sênior at Alcar Consultoria
2-2012 - 12-2020
Consultor Regional (Vendas e Pós-Venda) at FCA Fiat Chrysler Automobiles

Education

8-2014 - 4-2015
Pós-graduação Lato Sensu - MBA from Estácio
2008 - 2010
Gestor Comercial from Faculdade Senac do Distrito Federal

More Information

Social Presence :

Prographics :

Exp : 13 Location : Federal District, Brazil Job Level : N/A Designation : Supervisor Regional de Pós-vendas at BYD Brasil
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Insights For Selling To Alexandre

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Get to the point quickly instead of spending time doing small talk
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandre is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Alexandre

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Alexandre move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Alexandre take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Alexandre

Personality Compatibility


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