Alexandre Resende in

Alexandre Resende

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CEO at contactONE
📍 São Paulo, São Paulo, Brazil

Alexandre Resende is a technology executive with 25 years of experience, serving as CEO of contactONE and CIO of Sercom. He specializes in digital transformation, focusing on AI, CRM systems, and cognitive platforms to innovate the relationship between companies and consumers. He holds an MBA from Fundação Dom Cabral.

As a technology enthusiast, Alexandre follows the application of AI in emerging sectors like Healthtech and Proptech. He has authored articles on the resurgence of voice technology in communication and the strategic importance of data privacy laws. He also supports initiatives that empower small businesses through technology.

He has a forward-thinking view that the future of customer service will involve bots communicating directly with other bots.

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Experience
29 Years
Current Role
CEO
Job Level
Leadership
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Alexandre cares about

CX Automation
Leads companies specializing in AI-powered customer experience technologies, including chatbots, voicebots, and cognitive platforms to improve customer journeys.
Applied AI Strategy
Focuses on the practical application of AI to generate business intelligence, enhance customer interactions, and drive digital transformation strategies for clients.
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Career

Work history

7-2019
CEO
contactONE
2009
CIO
Sercom
2007 - 2009
Information System Manager
Sercom
2003 - 2007
Telecommunications Manager
Sercom
2001 - 2003
IT Infrastructure Manager
Sercom
In the press

Media appearances

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Education
2019 - 2020
MBA Executive
Fundação Dom Cabral
2013 - 2014
Master of Business Administration (M.B.A.)
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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