Alexandre Resende

Questioner
DISC Type : c

CEO at contactONE

São Paulo, São Paulo, Brazil

Overview

Alexandre Resende is a technology executive with 25 years of experience, serving as CEO of contactONE and CIO of Sercom. He specializes in digital transformation, focusing on AI, CRM systems, and cognitive platforms to innovate the relationship between companies and consumers. He holds an MBA from Fundação Dom Cabral.

As a technology enthusiast, Alexandre follows the application of AI in emerging sectors like Healthtech and Proptech. He has authored articles on the resurgence of voice technology in communication and the strategic importance of data privacy laws. He also supports initiatives that empower small businesses through technology.

He has a forward-thinking view that the future of customer service will involve bots communicating directly with other bots.

Personality Overview

Price-Sensitive

Systematic

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to fully evaluate every situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

CX Automation
Leads companies specializing in AI-powered customer experience technologies, including chatbots, voicebots, and cognitive platforms to improve customer journeys.
Applied AI Strategy
Focuses on the practical application of AI to generate business intelligence, enhance customer interactions, and drive digital transformation strategies for clients.
Human-Centric Tech
Believes technology should amplify human capabilities rather than replace them, a philosophy embedded in his company's products.

Media Appearances

Alexandre has no verified media appearances

Work History

7-2019
CEO at contactONE
2009
CIO at Sercom
2007 - 2009
Information System Manager at Sercom
2003 - 2007
Telecommunications Manager at Sercom
2001 - 2003
IT Infrastructure Manager at Sercom

Education

2019 - 2020
MBA Executive from Fundação Dom Cabral
2013 - 2014
Master of Business Administration (M.B.A.) from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 29 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : CEO at contactONE
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Insights For Selling To Alexandre

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexandre is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Alexandre

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Alexandre move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Alexandre take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Alexandre

Personality Compatibility


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