Alexia Weber

Critic
DISC Type : C

Senior Customer Success Manager at La Growth Machine

Paris, Île-de-France, France

Overview

Alexia Weber is a Senior Customer Success Manager at La Growth Machine, where she leads a team focused on customer satisfaction and product optimization. Her background spans tourism, marketing, and business development, with an MBA from Ecole Internationale Tunon and certifications in SQL and Google Sheets.

Her interests lie in tourism, and she follows organizations like Atout France, the national tourism development agency. This passion is rooted in her earlier career, where she worked as a tourist guide and in front-office roles within the hospitality industry, managing client logistics and experiences.

She transitioned from managing in-store customer experiences at IKEA to leading customer success in a B2B SaaS environment.

Personality Overview

ROI Driven

Negotiator

Critic

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Success
Her current role involves leading a team to manage customer satisfaction, address user requests, and ensure success for a portfolio of users at a SaaS company.
Team Leadership
She manages a team of three customer success managers and is actively involved in hiring and expanding her team to support a growing user base.
Growth Marketing
Her company specializes in growth automation, and her past experience includes leading acquisition efforts and developing digital marketing campaigns for B2B and B2C audiences.

Media Appearances

Alexia has no verified media appearances

Work History

2-2023
Senior Customer Success Manager at La Growth Machine
8-2022 - 1-2023
Shopping Experience Manager at IKEA
9-2021 - 8-2022
Business Development Assistant at Yabe
3-2019 - 9-2021
Tourist Guide at LuxairGroup
12-2018 - 3-2019
Front Office Receptionist at Sofitel Luxembourg Europe

Education

9-2021 - 9-2023
MBA spécialisé from Ecole Internationale Tunon
2014 - 2018
bachelor tourism from Haute Ecole Charlemagne

More Information

Social Presence :

Prographics :

Exp : 7 Location : Paris, Île-de-France, France Job Level : Middle Designation : Senior Customer Success Manager at La Growth Machine
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Insights For Selling To Alexia

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alexia is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Alexia

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Alexia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Alexia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Alexia

Personality Compatibility


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