Alicia Payne in

Alicia Payne

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Customer Account Executive at Nitro Software
📍 Greater Melbourne Area, Australia

Alicia is a Senior Account Manager with 15 years of experience in the SaaS industry across the APAC region, specializing in customer strategy, growth, and retention. Her colleagues describe her as authentic, resilient, and someone who genuinely cares for her customers. She holds a Masters degree from Monash University.

Outside of work, Alicia is a mother of two who hosts a podcast designed to empower women in technology. Her interests are diverse and include reading, writing, travelling, and singing. She enjoys walking on the beach, attending silent discos, and going to the theatre.

Her first career was in music; she is a classically trained singer who has performed with the Victorian Opera.

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Experience
15 Years
Current Role
Customer Account Executive
Location
Greater Melbourne Area, Australia
Personality Overview

How Alicia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alicia cares about

Women in Tech
She created and hosts the "Holding Space for Unicorns" podcast, which is dedicated to empowering women in the technology industry to realize their potential.
SaaS Customer Lifecycle
Her career is focused on supporting customers through the entire SaaS journey, including new business, account management, renewals, and expansion.
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Career

Work history

3-2026
Customer Account Executive
Nitro Software
4-2024 - 3-2026
Senior Account Manager
Nintex
3-2023
Podcast Creator and Host
Holding Space for Unicorns Podcast
12-2022 - 12-2023
Account Executive- ANZ
Supermetrics
5-2022 - 10-2022
Corporate Account Executive
HubSpot
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2005
Masters
Monash University
2001 - 2004
Honours Degree
Monash University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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