Alimou Ba

Examiner
DISC Type : sc

Information Technology Service Desk Manager at Ricoh USA, Inc.

Buffalo, New York, United States

Overview

Alimou Ba is an Information Technology Service Desk Manager at Ricoh USA, Inc. , with over seven years of management experience. Holding an MBA in IT Management from Western Governors University and an ITIL V4 certification, he specializes in enhancing service desk operations, boosting team collaboration, and increasing customer satisfaction through technology.

He successfully streamlined daily operations by adopting the latest technology to integrate systems, use automation, and eliminate waste.

Personality Overview

Tough To Convince

Overcautious

Process Oriented

They tend to be clear about their needs and limitations and are unlikely to promise too much.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

IT Service Management
As a certified ITIL V4 professional, he manages all service desk operations, including staffing, training, and representing the team to stakeholders.
Operational Efficiency
Focuses on streamlining daily operations by adapting new technologies, leveraging automation, and eliminating waste to improve performance.
Team Leadership
Emphasizes employee development and has a proven track record of boosting team morale, fostering collaboration, and encouraging innovation.

Media Appearances

Alimou has no verified media appearances

Work History

11-2019
Information Technology Service Desk Manager at Ricoh USA, Inc.
11-2019
Information Technology Service Desk Manager at Ricoh USA, Inc.

Education

5-2021 - 10-2023
Master of Business Administration - MBA from Western Governors University
Master of Business Administration - MBA from Western Governors University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Buffalo, New York, United States Job Level : Middle Designation : Information Technology Service Desk Manager at Ricoh USA, Inc.
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Insights For Selling To Alimou

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alimou is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Alimou

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Alimou move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Alimou take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Alimou

Personality Compatibility


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