Alison Thebado

Energizer
DISC Type : I

VP of Customer Success at Luma Health

Greater Boston, United States

Overview

Alison Thebado is the VP of Customer Success at Luma Health, leveraging her extensive experience in client success from roles at NeuroFlow and Happify Health. She combines a clinical background, holding a BSN from The Sage Colleges, with business expertise from her MBA at Southern New Hampshire University to drive customer-centric strategies in health tech.

While specific personal hobbies are not publicly available, her career choices demonstrate a deep-seated passion for improving healthcare. Her focus is consistently on leveraging technology to enhance patient experiences and outcomes, indicating a mission-driven professional life.

She is actively scaling her department, currently hiring a Customer Success Operations Manager to mature the function.

Personality Overview

Big Picture Person

Imaginative

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Customer Success
Her entire career, including her current role as VP, focuses on client and customer success. She is actively hiring to scale her team at Luma Health.
Healthcare Innovation
Promotes Luma Health's mission to reshape healthcare access and experience, highlighting industry-wide collaboration at events like Lumanate 2025.
Patient Access
Advocates for connecting patients and providers, a core theme in her promotion of Luma Health's mission and events.

Media Appearances

Alison has no verified media appearances

Work History

4-2025
VP of Customer Success at Luma Health
8-2021 - 1-2025
VP of Client Success at NeuroFlow
11-2019 - 8-2021
Client Success Director at Happify Health
Clinical Telehealth Consultant at Trapollo
Senior Director, Client Success at Virgin Pulse (formerly ShapeUp)

Education

Master of Business Administration - MBA from Southern New Hampshire University
BSN from The Sage Colleges - Russell Sage College

More Information

Social Presence :

Prographics :

Exp : 5 Location : Greater Boston, United States Job Level : Senior Designation : VP of Customer Success at Luma Health
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Insights For Selling To Alison

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alison is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Alison

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Alison move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Alison take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Alison

Personality Compatibility


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