Alison Thebado in

Alison Thebado

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VP of Customer Success at Luma Health
📍 Greater Boston, United States

Alison Thebado is the VP of Customer Success at Luma Health, leveraging her extensive experience in client success from roles at NeuroFlow and Happify Health. She combines a clinical background, holding a BSN from The Sage Colleges, with business expertise from her MBA at Southern New Hampshire University to drive customer-centric strategies in health tech.

While specific personal hobbies are not publicly available, her career choices demonstrate a deep-seated passion for improving healthcare. Her focus is consistently on leveraging technology to enhance patient experiences and outcomes, indicating a mission-driven professional life.

She is actively scaling her department, currently hiring a Customer Success Operations Manager to mature the function.

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Experience
5 Years
Current Role
VP of Customer Success
Job Level
Senior
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alison cares about

Customer Success
Her entire career, including her current role as VP, focuses on client and customer success. She is actively hiring to scale her team at Luma Health.
Healthcare Innovation
Promotes Luma Health's mission to reshape healthcare access and experience, highlighting industry-wide collaboration at events like Lumanate 2025.
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Career

Work history

4-2025
VP of Customer Success
Luma Health
8-2021 - 1-2025
VP of Client Success
NeuroFlow
11-2019 - 8-2021
Client Success Director
Happify Health
Clinical Telehealth Consultant
Trapollo
Senior Director, Client Success
Virgin Pulse (formerly ShapeUp)
In the press

Media appearances

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Education
Master of Business Administration - MBA
Southern New Hampshire University
BSN
The Sage Colleges - Russell Sage College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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