Alla Spivak

Energizer
DISC Type : I

Global Lead – Global IT Service and Global IT Knowledge Management at Kraft Heinz Company

Winnetka, Illinois, United States

Overview

A retired IT professional, Alla has 30 years of global experience at Kraft Heinz, specializing in vendor governance and service management. She holds a Masters degree from Kyiv National Economics University and a Master Certificate from DePaul University, and is recognized for driving operational excellence and improving customer satisfaction through strong leadership.

Alla is a passionate leader who focuses on the growth of others, fostering outstanding team dynamics and building high-performing teams.

She successfully built an exceptional global IT Service Desk for Kraft Heinz, implementing automation and robust knowledge management systems.

Personality Overview

Full Of Energy

Informal

Imaginative

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

IT Service Management
Her career focus involved improving IT service delivery, minimizing business disruptions, and significantly boosting customer satisfaction through operational excellence programs.
Knowledge Management
As a Global Lead, she was directly responsible for IT knowledge management, emphasizing accurate scripting and accessible information to support service delivery.
Operational Excellence
She implemented and provided strong leadership for Operational Excellence programs, resulting in accelerated service and higher quality.

Media Appearances

Alla has no verified media appearances

Work History

3-2021
Global Lead – Global IT Service and Global IT Knowledge Management at Kraft Heinz Company
4-2017
IT Senior Manager - Global Service Manager at Kraft Heinz Company
Business Relationship Manager at Kraft Foods Group
Senior Project Manager at Kraft Foods Group
Project Manager at Kraft Foods Group

Education

Master Certificate from DePaul University
Master's degree from Kyiv National Economics University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Winnetka, Illinois, United States Job Level : Middle Designation : Global Lead – Global IT Service and Global IT Knowledge Management at Kraft Heinz Company
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Insights For Selling To Alla

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alla is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Alla

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Alla move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Alla take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Alla

Personality Compatibility


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