Alla Spivak in

Alla Spivak

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Global Lead – Global IT Service and Global IT Knowledge Management at Kraft Heinz Company
📍 Winnetka, Illinois, United States

A retired IT professional, Alla has 30 years of global experience at Kraft Heinz, specializing in vendor governance and service management. She holds a Masters degree from Kyiv National Economics University and a Master Certificate from DePaul University, and is recognized for driving operational excellence and improving customer satisfaction through strong leadership.

Alla is a passionate leader who focuses on the growth of others, fostering outstanding team dynamics and building high-performing teams.

She successfully built an exceptional global IT Service Desk for Kraft Heinz, implementing automation and robust knowledge management systems.

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Experience
8 Years
Current Role
Global Lead – Global IT Service and Global IT Knowledge Management
Job Level
Middle
Location
Winnetka, Illinois, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Alla cares about

IT Service Management
Her career focus involved improving IT service delivery, minimizing business disruptions, and significantly boosting customer satisfaction through operational excellence programs.
Knowledge Management
As a Global Lead, she was directly responsible for IT knowledge management, emphasizing accurate scripting and accessible information to support service delivery.
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Career

Work history

3-2021
Global Lead – Global IT Service and Global IT Knowledge Management
Kraft Heinz Company
4-2017
IT Senior Manager - Global Service Manager
Kraft Heinz Company
Business Relationship Manager
Kraft Foods Group
Senior Project Manager
Kraft Foods Group
Project Manager
Kraft Foods Group
In the press

Media appearances

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Education
Master Certificate
DePaul University
Master's degree
Kyiv National Economics University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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