Allain Malimban

Energizer
DISC Type : I

Contact Center Team Lead at Stanford University

Newark, California, United States

Overview

Allain Malimban is the Lead for the Contact Center at Stanford University, leveraging a deep background in IT operations and data center management. His career reflects consistent expertise in leading technical support and systems administration functions, with a long tenure at Stanford and previous roles at tech media companies like Key3Media.

Based on his interests, Allain appears to have an appreciation for travel and exploring different parts of the United States, such as an interest in Roswell, Georgia. This suggests a curiosity for places with unique local culture and history outside of his professional sphere.

Personality Overview

Imaginative

Relationship Oriented

Believer

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Contact Center Management
His current role as Contact Center Team Lead at Stanford University highlights his expertise in managing support operations and teams.
IT Operations
A core skill mentioned across his entire career, from his early roles as a System Admin to his current position at Stanford.
Higher Education IT
[Predicted] With a long-standing career at Stanford, he likely has a significant interest in the specific technology challenges and solutions within a university setting.

Media Appearances

Allain has no verified media appearances

Work History

8-2021
Contact Center Team Lead at Stanford University
9-1999 - 5-2006
Lead Helpdesk/Sys Admin at Ziff-Davis, Key3Media, Medialive, CMP
1999 - 2007
HelpDesk/Desktop/System Admin at Key3Media (currently TechWeb & formerly ZD Events)
System Analyst at Stanford University

Education

1984 - 1988
Education details unavailable from Riordan High
1984 - 1988
Education details unavailable from Riordan high school

More Information

Social Presence :

Prographics :

Exp : 11 Location : Newark, California, United States Job Level : Mid-senior Designation : Contact Center Team Lead at Stanford University
URL has been copied!

Insights For Selling To Allain

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Allain is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Allain

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Allain move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Allain take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Allain

Personality Compatibility


Other Stanford University Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.