Alycia Cappelli

Collaborator
DISC Type : is

Customer Success Manager at CommandLink

Greater Philadelphia, United States

Overview

Alycia is an experienced sales and customer success professional, currently working as a Customer Success Manager at CommandLink. With a background including roles at Windstream, she specializes in helping businesses streamline processes and consolidate core IT infrastructure. She holds a Bachelors degree from Eastern University.

Based on her purchases, Alycia appears to have an appreciation for retro and classic horror/sci-fi collectibles. She has shown interest in fan-centric items related to movies from this genre, suggesting a fondness for nostalgic pop culture.

Unique fact: Alycia purchased a "My Pet Blob! " toy, a collectible monster from outer space designed for fans of classic horror and sci-fi.

Personality Overview

Good Listener

Consensus Builder

Fair-minded

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

IT Infrastructure
Her role at CommandLink focuses on helping clients consolidate their core infrastructure into a single vendor to eliminate technology headaches.
Customer Success
She is passionate about working with business owners across the United States to streamline their processes and set them up for success.
Retro Sci-Fi/Horror
She purchased a "My Pet Blob! " collectible, a toy specifically made for fans of classic horror and science fiction movies.

Media Appearances

Alycia has no verified media appearances

Work History

12-2023
Customer Success Manager at CommandLink
6-2023 - 10-2023
Sales Development Representative at Windstream
2-2022 - 6-2023
Sr Channel Account Manager at Windstream
7-2019 - 2-2022
Client Account Manager at Windstream
1-2017 - 7-2019
Sales Representative and Marketing Advisor at ReminderMedia

Education

2003 - 2007
Bachelor's degree from Eastern University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Philadelphia, United States Job Level : Middle Designation : Customer Success Manager at CommandLink
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Insights For Selling To Alycia

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Show genuine interest in solving their problems
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alycia is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Alycia

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Alycia move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Alycia take some risk or not?

  • It is unlikely that they will take many risks.

You And Alycia

Personality Compatibility


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