Amal Pinto is an expert in fraud resolution at Walmart, leveraging his BTech in Mechanical Engineering to handle complex escalations and transaction monitoring. He provides subject-matter expertise to the fraud operations team, focusing on customer-first strategies and improving quality standards through mentoring.
He was promoted to a Subject Matter Expert role within one year at Walmart for his consistent high performance.
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Experience
3 Years
Current Role
Senior community associate
Location
Chennai, Tamil Nadu, India
Personality Overview
How Amal shows up
Big Picture Person
Imaginative
Believer
They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.
Priorities
Topics Amal cares about
Fraud Escalation Handling
Core responsibility at Walmart involves managing complex fraud escalations and guiding the operations team on effective resolution strategies.
Customer-Centric Strategies
Emphasizes a customer-first approach in fraud resolution to enhance client retention and satisfaction, a practice from multiple roles.
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Career
Work history
2-2026
Senior community associate
Poshmark
12-2024 - 1-2026
Resolution Specialist
Walmart
12-2023 - 11-2024
Resolution Specialist
Walmart
7-2022 - 10-2022
Technical Support Representative
Examity
2021 - 2022
Representative
Concentrix Daksh Services
In the press
Media appearances
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Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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