Amal Pinto

Energizer
DISC Type : I

Senior community associate at Poshmark

Chennai, Tamil Nadu, India

Overview

Amal Pinto is an expert in fraud resolution at Walmart, leveraging his BTech in Mechanical Engineering to handle complex escalations and transaction monitoring. He provides subject-matter expertise to the fraud operations team, focusing on customer-first strategies and improving quality standards through mentoring.

He was promoted to a Subject Matter Expert role within one year at Walmart for his consistent high performance.

Personality Overview

Big Picture Person

Imaginative

Believer

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Fraud Escalation Handling
Core responsibility at Walmart involves managing complex fraud escalations and guiding the operations team on effective resolution strategies.
Customer-Centric Strategies
Emphasizes a customer-first approach in fraud resolution to enhance client retention and satisfaction, a practice from multiple roles.
Team Development & Mentoring
After a rapid promotion to SME, he became responsible for training and mentoring new team members to improve quality and performance.

Media Appearances

Amal has no verified media appearances

Work History

2-2026
Senior community associate at Poshmark
12-2024 - 1-2026
Resolution Specialist at Walmart
12-2023 - 11-2024
Resolution Specialist at Walmart
7-2022 - 10-2022
Technical Support Representative at Examity
2021 - 2022
Representative at Concentrix Daksh Services

Education

2016 - 2020
Bachelor of Technology - BTech from APJ Abdul Kalam Technological University
Bachelor of Technology from APJ Abdul Kalam Technological University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Chennai, Tamil Nadu, India Job Level : N/A Designation : Senior community associate at Poshmark
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Insights For Selling To Amal

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amal is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Amal

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Amal move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Amal take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Amal

Personality Compatibility


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