Amanda Lam

Editor
DISC Type : CS

Customer Project Manager at Cisco

Hong Kong, Hong Kong SAR

Overview

Amanda Lam is a PMP-certified High Touch Operations Manager at Cisco, specializing in ICT projects. Her career includes project management roles at HKT Enterprise Solutions and CITIC Telecom. She holds a Masters degree in Translation & Interpretation from City University of Hong Kong, complementing her technical expertise.

Holds a Masters in Translation & Interpretation, a unique background that provides a distinct perspective in her technical project management career.

Personality Overview

Late Adopter

Self-Disciplined

Sometimes Friendly

They are thorough and always follow a systematic approach.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

ICT Project Delivery
As a certified PMP, she has a long track record of managing data and voice projects for major technology and telecom companies like Cisco and HKT.
Cloud Technologies
Recently completed the AWS Certified Cloud Practitioner learning path, showing a commitment to developing skills in cloud services and infrastructure.
Customer Operations
[Predicted] Her role as a High Touch Operations Manager (HTOM) at Cisco suggests a strong focus on managing premier customer relationships and ensuring service excellence.

Media Appearances

Amanda has no verified media appearances

Work History

7-2025
Customer Project Manager at Cisco
5-2025
High Touch Operations Manager (HTOM) at Cisco
11-2022 - 5-2025
Project Manager at HKT Enterprise Solutions
11-2021 - 11-2022
Project Manager at CITIC Telecom International CPC Limited
3-2019 - 9-2021
Project Manager (Data & Voice) at IPC Systems, Inc.

Education

9-2019 - 6-2022
Master of Arts - MA from City University of Hong Kong
9-2012 - 7-2017
Bachelor's degree from Hong Kong Metropolitan University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Hong Kong, Hong Kong SAR Job Level : Middle Designation : Customer Project Manager at Cisco
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Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Use a presentation with information before getting into a live product walkthrough
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Amanda

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Amanda take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Amanda

Personality Compatibility


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