Amanda Mangan

Trailblazer
DISC Type : DI

Director of Customer and Product Support at Project Ares

Germany

Overview

Amanda is the Director of Customer and Product Support at Project Ares, where she leverages her extensive background in IT service management and customer support. A certified Project Management Professional (PMP) and graduate of the University of Central Florida, she is praised by colleagues for being a detail-oriented, efficiency-driven, and natural leader who excels at developing processes and motivating teams.

Amanda is passionate about problem-solving, helping people, and enabling both her team and herself to succeed. She actively supports her professional network by promoting colleagues and friends who are seeking new opportunities. She is a dedicated and goal-oriented individual who pursues her objectives with focus and enthusiasm.

For her birthday one year, she celebrated by successfully passing the challenging Project Management Professional (PMP) exam.

Personality Overview

Achievement-Oriented

Informal

Friendly But Fast

They will bat for you if they come to believe in you.  They are more likely to be open to unproven but exciting technologies. They respond better to a combination of speed and relationship.

Topics They Care About

Customer Support Excellence
Her entire career progression, culminating in her director role, is centered on customer and product support. Recommendations highlight her laser focus on meeting customer needs.
Process Improvement
Described as "process-minded" and "efficiency driven, " she has a proven track record of developing and implementing streamlined workflows, as noted in multiple recommendations.
Team Leadership
Peers and reports describe her as a "superstar manager" and "natural leader" who fosters professional growth and makes team members feel valued.

Media Appearances

Amanda has no verified media appearances

Work History

5-2022
Director of Customer and Product Support at Project Ares
7-2021 - 5-2022
Director of Customer Support at Project Ares
6-2020 - 7-2021
Customer Support Manager at Project Ares
1-2016 - 12-2017
Ivanti Functional Analyst I at TBC Corporation
3-2015 - 1-2016
IT Helpdesk Supervisor at TBC Corporation

Education

2008 - 2011
Bachelor's Degree from University of Central Florida
2005 - 2007
Associate of Arts (A.A.) from Palm Beach Community College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Germany Job Level : Mid-senior Designation : Director of Customer and Product Support at Project Ares
URL has been copied!

Insights For Selling To Amanda

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Display high self-confidence and expect them to have a strong personality.
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amanda is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Amanda

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Amanda move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Amanda take some risk or not?

  • They can take risks if necessary.

You And Amanda

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.