Amanda Mangan in

Amanda Mangan

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Director of Customer and Product Support at Project Ares
📍 Germany

Amanda is the Director of Customer and Product Support at Project Ares, where she leverages her extensive background in IT service management and customer support. A certified Project Management Professional (PMP) and graduate of the University of Central Florida, she is praised by colleagues for being a detail-oriented, efficiency-driven, and natural leader who excels at developing processes and motivating teams.

Amanda is passionate about problem-solving, helping people, and enabling both her team and herself to succeed. She actively supports her professional network by promoting colleagues and friends who are seeking new opportunities. She is a dedicated and goal-oriented individual who pursues her objectives with focus and enthusiasm.

For her birthday one year, she celebrated by successfully passing the challenging Project Management Professional (PMP) exam.

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Experience
8 Years
Current Role
Director of Customer and Product Support
Job Level
Mid-senior
Location
Germany
Personality Overview

How Amanda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amanda cares about

Customer Support Excellence
Her entire career progression, culminating in her director role, is centered on customer and product support. Recommendations highlight her laser focus on meeting customer needs.
Process Improvement
Described as "process-minded" and "efficiency driven, " she has a proven track record of developing and implementing streamlined workflows, as noted in multiple recommendations.
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Career

Work history

5-2022
Director of Customer and Product Support
Project Ares
7-2021 - 5-2022
Director of Customer Support
Project Ares
6-2020 - 7-2021
Customer Support Manager
Project Ares
1-2016 - 12-2017
Ivanti Functional Analyst I
TBC Corporation
3-2015 - 1-2016
IT Helpdesk Supervisor
TBC Corporation
In the press

Media appearances

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Education
2008 - 2011
Bachelor's Degree
University of Central Florida
2005 - 2007
Associate of Arts (A.A.)
Palm Beach Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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