Amit Kumar

Evaluator
DISC Type : scd

Director of Customer Success at MoEngage

Gurgaon, Haryana, India

Overview

Amit is a customer success enthusiast leading initiatives as the Director of Customer Success at MoEngage. He specializes in consulting for SAAS-based platforms, focusing on implementing best practices to ensure client success. Colleagues and clients often describe him as knowledgeable, a great mentor, patient, and a leader who uplifts his team. He also holds a Lean Six Sigma Black Belt certification.

Outside of his professional life, Amit is an avid fan of streaming services and enjoys unwinding by watching Netflix. This provides a balance to his dedicated and consultative professional role, offering a glimpse into his personal time and interests.

He humorously applies customer success terminology and logic to everyday personal conversations and relationships, showcasing his deep immersion in his field.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Success
His entire career is dedicated to customer success, with a focus on enabling clients to achieve their goals using SAAS platforms.
SAAS Retention
He has shared content reflecting on the nuances of customer retention in the SAAS industry, contrasting user convenience with true commitment.
Team Mentorship
Recommendations consistently highlight his role as a patient and knowledgeable mentor and one of the best leaders former colleagues have worked with.

Media Appearances

Amit Kumar - Director Of Customer Success at MoEngage. Featured in TheOrg

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Work History

8-2024
Director of Customer Success at MoEngage
5-2022 - 8-2024
Associate Director at MoEngage
2-2022 - 5-2022
Associate Director at SquadIQ
7-2021 - 3-2022
Head of Customer Success at Auctm
4-2021 - 7-2021
Manager,CS at Birdeye

Education

2008 - 2011
Bachelor of Arts - BA from The Global Open University Nagaland, Dimapur
High School from Army Public School Pune

More Information

Social Presence :

Prographics :

Exp : 17 Location : Gurgaon, Haryana, India Job Level : Mid-senior Designation : Director of Customer Success at MoEngage
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Insights For Selling To Amit

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amit is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Amit

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Amit move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Amit take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Amit

Personality Compatibility


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