Amit Kumar in

Amit Kumar

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Director of Customer Success at MoEngage
📍 Gurgaon, Haryana, India

Amit is a customer success enthusiast leading initiatives as the Director of Customer Success at MoEngage. He specializes in consulting for SAAS-based platforms, focusing on implementing best practices to ensure client success. Colleagues and clients often describe him as knowledgeable, a great mentor, patient, and a leader who uplifts his team. He also holds a Lean Six Sigma Black Belt certification.

Outside of his professional life, Amit is an avid fan of streaming services and enjoys unwinding by watching Netflix. This provides a balance to his dedicated and consultative professional role, offering a glimpse into his personal time and interests.

He humorously applies customer success terminology and logic to everyday personal conversations and relationships, showcasing his deep immersion in his field.

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Experience
17 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Gurgaon, Haryana, India
Personality Overview

How Amit shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amit cares about

Customer Success
His entire career is dedicated to customer success, with a focus on enabling clients to achieve their goals using SAAS platforms.
SAAS Retention
He has shared content reflecting on the nuances of customer retention in the SAAS industry, contrasting user convenience with true commitment.
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Career

Work history

8-2024
Director of Customer Success
MoEngage
5-2022 - 8-2024
Associate Director
MoEngage
2-2022 - 5-2022
Associate Director
SquadIQ
7-2021 - 3-2022
Head of Customer Success
Auctm
4-2021 - 7-2021
Manager,CS
Birdeye
In the press

Media appearances

Amit Kumar - Director Of Customer Success at MoEngage. Featured in TheOrg
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Education
2008 - 2011
Bachelor of Arts - BA
The Global Open University Nagaland, Dimapur
High School
Army Public School Pune
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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