Amy Brent

Examiner
DISC Type : cs

Director of Pharmacy Operations at UPMC North Central PA

New Cumberland, Pennsylvania, United States

Overview

Amy Brent is the Director of Pharmacy Operations at UPMC North Central PA, where she has built a long-standing career progressing through various leadership roles. An alumna of Duquesne University with an MBA from Walden University, she is an active voice in the industry, speaking at summits on pharmacy strategy and leadership.

Outside of her direct professional responsibilities, Amy maintains an interest in the technology sector, following major industry players like Microsoft and CNET. This suggests a curiosity for how technological innovation can be applied in different fields, including healthcare.

Amy is a featured speaker at the upcoming Beckers Fall 2025 Chief Pharmacy Officer Summit.

Personality Overview

Unexpressive

Late Adopter

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally.

Topics They Care About

Pharmacy Leadership
She is speaking at a 2025 healthcare summit on strategies for recruitment, retention, and leadership growth within pharmacy departments.
Pharmacy Operations
Her career is centered on this, from pharmacist to director. She has participated in panels discussing operational trends like inventory and purchasing.
Medication Intelligence
Was a featured speaker at the 2022 Medication Intelligence Summit, which focused on inventory management and drug diversion monitoring.

Media Appearances

Amy has no verified media appearances

Work History

7-2024
Director of Pharmacy Operations at UPMC North Central PA
2-2018 - 7-2024
Pharmacy Operations Manager at UPMC Susquehanna
9-2015 - 2-2018
Pharmacy Supervisor at UPMC Susquehanna
9-2014 - 9-2015
Pharmacist at UPMC Susquehanna
General Manager of Pharmacy Operations at Millennium Pharmacy Systems, Inc.

Education

Master of Business Administration - MBA from Walden University
1989 - 1994
Bachelor of Pharmacy (B.Pharm.) from Duquesne University

More Information

Social Presence :

Prographics :

Exp : 11 Location : New Cumberland, Pennsylvania, United States Job Level : Mid-senior Designation : Director of Pharmacy Operations at UPMC North Central PA
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Amy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Amy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Amy

Personality Compatibility


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