Amy Collier

Wildcard
DISC Type : ics

Customer Success Manager at EZRA

United Kingdom

Overview

Amy Collier is an Enterprise Customer Success Manager at Ezra with a unique background in social impact and the care sector. Her career is built on fostering strong relationships, previously supporting the mission to elevate the care industry at Lottie. Amy holds a Bachelor of Science from the University of Nottingham.

Outside of her corporate roles, Amy has demonstrated a deep commitment to social welfare. Her past experience includes coaching individuals experiencing homelessness and refugees at Beam, showcasing a passion for helping vulnerable people navigate complex challenges and improve their lives.

She previously served as a Designated Safeguarding Lead, supporting students with serious concerns like abuse and mental health.

Personality Overview

Friendly But Slow

Curious But Skeptical

Requires Proof

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Customer Success
Her current role at Ezra focuses on enterprise customer success. She announced her new role after finishing her time at Lottie at the end of 2025.
Care Sector Innovation
At her former company Lottie, she contributed to elevating the care sector, launching a "good news newsletter" and presenting an award for operational efficiency.
Supporting Vulnerable People
Previously worked as a Pathway Coach at Beam, providing 1: 1 coaching to rough sleepers and refugees to help them navigate the rental market and find work.

Media Appearances

Amy has no verified media appearances

Work History

1-2026
Customer Success Manager at EZRA
11-2025 - 1-2026
Partner Executive at Lottie
9-2024 - 11-2025
Senior Partner Associate at Lottie
6-2023 - 8-2024
Pathway Coach (Caseworker) at Beam
9-2022 - 6-2023
Pastoral Manager and Designated Safeguarding Lead at Castle Donington College

Education

Bachelor of Science - BSc from University of Nottingham

More Information

Social Presence :

Prographics :

Exp : 6 Location : United Kingdom Job Level : Middle Designation : Customer Success Manager at EZRA
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Amy

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Amy take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Amy

Personality Compatibility


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