Amy Gharst

Trailblazer
DISC Type : DI

Director of Professional Services at GovPilot

Asheville, North Carolina, United States

Overview

Amy Gharst is a senior operations leader specializing in architecting scalable teams and processes for SaaS companies. Her background in architecture informs her systems-thinking approach to operations, focusing on how people, processes, and tools integrate. Colleagues describe her as strategic, solutions-oriented, thoughtful, and organized.

Outside of her professional roles in technology, Amy has an interest in civic engagement and community development, specifically with organizations related to the City of Asheville. She also shows an interest in professional communities that support Women in Technology (WIT).

In 2020, she was honored with the APPEALIE SaaS Customer Success Leader Award, recognizing her as a top executive in the software industry.

Personality Overview

Informal

Persuasive

Friendly But Fast

They are more likely to accept new and exciting technologies.  They prefer to ensure that they are in control of the situation. A combination of speed and relationship gets the best response from them.

Topics They Care About

Scaling SaaS Teams
Her career focus is on creating structure and clarity to build self-sustaining and accountable teams in high-growth SaaS environments.
Customer Experience
She has extensive experience leading customer-facing functions, including support, onboarding, implementation, and professional services to enhance the customer journey.
Systems Thinking
With a background in architecture, she applies a systematic approach to operations, focusing on the interplay between people, processes, and tools.

Media Appearances

Amy Gharst Wins 2020 SaaS Customer Success Leader Award. Featured in Order Desk

See Now

Work History

2-2026
Director of Professional Services at GovPilot
6-2024
Sr Manager, Professional Services and Tech Support at GovPilot
10-2023 - 5-2024
Professional Services Manager at Column
8-2022 - 10-2023
Senior Onboarding Project Manager at Column
8-2021 - 8-2022
Strategy and Operations Manager, Customer Experience at Column

Education

Bachelor of Architecture (BArch) from The University of Kansas
Master of Design Science from University of Sydney

More Information

Social Presence :

Prographics :

Exp : N/A Location : Asheville, North Carolina, United States Job Level : N/A Designation : Director of Professional Services at GovPilot
URL has been copied!

Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Showcase existing customers and use case-studies to grab their attention
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Do not look like someone who doesn’t know what they are talking about
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Amy

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Amy take some risk or not?

  • If necessary, they will be ready to take risks.

You And Amy

Personality Compatibility


Other GovPilot Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.