Amy Gharst in

Amy Gharst

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Director of Professional Services at GovPilot
📍 Asheville, North Carolina, United States

Amy Gharst is a senior operations leader specializing in architecting scalable teams and processes for SaaS companies. Her background in architecture informs her systems-thinking approach to operations, focusing on how people, processes, and tools integrate. Colleagues describe her as strategic, solutions-oriented, thoughtful, and organized.

Outside of her professional roles in technology, Amy has an interest in civic engagement and community development, specifically with organizations related to the City of Asheville. She also shows an interest in professional communities that support Women in Technology (WIT).

In 2020, she was honored with the APPEALIE SaaS Customer Success Leader Award, recognizing her as a top executive in the software industry.

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Current Role
Director of Professional Services
Location
Asheville, North Carolina, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amy cares about

Scaling SaaS Teams
Her career focus is on creating structure and clarity to build self-sustaining and accountable teams in high-growth SaaS environments.
Customer Experience
She has extensive experience leading customer-facing functions, including support, onboarding, implementation, and professional services to enhance the customer journey.
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Career

Work history

2-2026
Director of Professional Services
GovPilot
6-2024
Sr Manager, Professional Services and Tech Support
GovPilot
10-2023 - 5-2024
Professional Services Manager
Column
8-2022 - 10-2023
Senior Onboarding Project Manager
Column
8-2021 - 8-2022
Strategy and Operations Manager, Customer Experience
Column
In the press

Media appearances

Amy Gharst Wins 2020 SaaS Customer Success Leader Award. Featured in Order Desk
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Education
Bachelor of Architecture (BArch)
The University of Kansas
Master of Design Science
University of Sydney
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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