Amy McHugh in

Amy McHugh

Login to view DISC.
Director of CX Operations at Clerri
📍 Greater Philadelphia, United States

Amy is a results-driven CS Ops and RevOps leader at Clerri, with experience at Sovos, ZoomInfo, and Codility. She specializes in building scaled success programs, designing automation, and improving data architecture. Colleagues describe her as data-driven, analytical, and an incredible partner who is instrumental in driving change and efficiency.

Outside of her direct professional responsibilities, Amy shows an interest in her alma mater, Arizona State University, where she earned her Masters degree. Her interests also suggest a potential focus on financial institutions like Vanguard.

She has successfully built and launched multiple scaled customer success programs and created customer health scores from scratch.

Read the full overview →
Experience
11 Years
Current Role
Director of CX Operations
Job Level
Mid-senior
Location
Greater Philadelphia, United States
Personality Overview

How Amy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Amy cares about

Customer Success Ops
Her career is focused on building scalable CS processes, creating customer health scores, and developing playbooks to standardize the entire customer lifecycle.
Revenue Operations
Experienced in overseeing the full GTM tech stack, including sales and marketing operations, to fuel revenue growth and enable internal teams to be more efficient.
+5 more topics Login to view topics
Career

Work history

10-2025
Director of CX Operations
Clerri
10-2024 - 9-2025
Director of Customer Success Operations
Sovos
11-2023 - 10-2024
Revenue Operations Manager
ZoomInfo
12-2022 - 8-2023
Director of Revenue Operations / CS Operations at Codility
Codility
6-2021 - 12-2022
Director of Customer Success Operations
Codility
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master's degree
Arizona State University
Bachelor's degree
Saint Joseph's University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Amy. Free, 10 seconds.