Amy McHugh

Galvanizer
DISC Type : Id

Director of CX Operations at Clerri

Greater Philadelphia, United States

Overview

Amy is a results-driven CS Ops and RevOps leader at Clerri, with experience at Sovos, ZoomInfo, and Codility. She specializes in building scaled success programs, designing automation, and improving data architecture. Colleagues describe her as data-driven, analytical, and an incredible partner who is instrumental in driving change and efficiency.

Outside of her direct professional responsibilities, Amy shows an interest in her alma mater, Arizona State University, where she earned her Masters degree. Her interests also suggest a potential focus on financial institutions like Vanguard.

She has successfully built and launched multiple scaled customer success programs and created customer health scores from scratch.

Personality Overview

People-Oriented

Self-Assured

Trusting

If they come to believe in your value proposition, they will be your champion.  They like to keep things under control. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Customer Success Ops
Her career is focused on building scalable CS processes, creating customer health scores, and developing playbooks to standardize the entire customer lifecycle.
Revenue Operations
Experienced in overseeing the full GTM tech stack, including sales and marketing operations, to fuel revenue growth and enable internal teams to be more efficient.
Data-Driven Strategy
Emphasizes using data to measure product engagement, create executive-level reporting on forecasts, and analyze complex information to improve efficiency.

Media Appearances

Amy has no verified media appearances

Work History

10-2025
Director of CX Operations at Clerri
10-2024 - 9-2025
Director of Customer Success Operations at Sovos
11-2023 - 10-2024
Revenue Operations Manager at ZoomInfo
12-2022 - 8-2023
Director of Revenue Operations / CS Operations at Codility at Codility
6-2021 - 12-2022
Director of Customer Success Operations at Codility

Education

Master's degree from Arizona State University
Bachelor's degree from Saint Joseph's University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Greater Philadelphia, United States Job Level : Mid-senior Designation : Director of CX Operations at Clerri
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Talk about other customers and how they have derived value from your product
  • Present testimonials from existing customers about their experience with your product
  • Invite them for a lunch or a drink/coffee

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t rely too much on what they promise, make your own deductions
  • Don’t hesitate from asking questions, but take a friendly and warm approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Amy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Amy move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Amy take some risk or not?

  • They can take risks if necessary.

You And Amy

Personality Compatibility


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