Amy Stevens in

Amy Stevens

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Senior Vice President, Member Experience at GreenState Credit Union
📍 Cedar Rapids, Iowa, United States

Amy Stevens is a Senior Vice President at GreenState Credit Union with over two decades of experience leading member experience and contact center operations. She excels at optimizing processes, leveraging technology, and using data-driven insights to boost customer satisfaction and retention. People who have worked with her describe her as a highly motivated and excellent communicator.

Outside of her professional role, Amy is an avid reader, reflecting on themes of personal growth, relationships, and healing from her reading. She values community and professional development, actively participating in events like those hosted by the Professional Women’s Network alongside her colleagues.

She fosters a team culture where people can bring their whole selves to work, even sharing baby photos as a team.

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Experience
25 Years
Current Role
Senior Vice President, Member Experience
Job Level
Leadership
Location
Cedar Rapids, Iowa, United States
Personality Overview

How Amy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Amy cares about

Member Experience
Her entire career is focused on enhancing the customer journey, improving satisfaction, and championing an enterprise-wide member experience culture.
Empathetic Leadership
Believes the most rewarding part of leadership is creating space for her team to bring their whole selves to work, fostering a strong team culture.
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Career

Work history

3-2025
Senior Vice President, Member Experience
GreenState Credit Union
1-2020 - 3-2025
Vice President/Member Assistance Center Director
GreenState Credit Union
11-2013 - 1-2019
Senior Program Manager
CLEAResult
9-2003 - 10-2013
Director, Operations
Alliance Claims Solutions - Safelite Solutions
6-2001 - 9-2003
Leader, Performance & Development
GE Commercial Finance
In the press

Media appearances

Our Member Experience Spotlight this week is Amy Stevens, SVP Member Assistance & Experience. Featured in Facebook (GreenState Credit Union)
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Education
Education details unavailable
University of Iowa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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