Amy Stevens

Trailblazer
DISC Type : ID

Senior Vice President, Member Experience at GreenState Credit Union

Cedar Rapids, Iowa, United States

Overview

Amy Stevens is a Senior Vice President at GreenState Credit Union with over two decades of experience leading member experience and contact center operations. She excels at optimizing processes, leveraging technology, and using data-driven insights to boost customer satisfaction and retention. People who have worked with her describe her as a highly motivated and excellent communicator.

Outside of her professional role, Amy is an avid reader, reflecting on themes of personal growth, relationships, and healing from her reading. She values community and professional development, actively participating in events like those hosted by the Professional Women’s Network alongside her colleagues.

She fosters a team culture where people can bring their whole selves to work, even sharing baby photos as a team.

Personality Overview

Achievement-Oriented

Friendly But Fast

Values Relationships

They respond better to a combination of speed and relationship.  They are charming and have the ability to align others behind their decisions. They will bat for you if they come to believe in you.

Topics They Care About

Member Experience
Her entire career is focused on enhancing the customer journey, improving satisfaction, and championing an enterprise-wide member experience culture.
Empathetic Leadership
Believes the most rewarding part of leadership is creating space for her team to bring their whole selves to work, fostering a strong team culture.
Future of Banking
Believes the future of financial services is not just digital or branch, but an intelligent, consultative, and community-centered approach.

Media Appearances

Our Member Experience Spotlight this week is Amy Stevens, SVP Member Assistance & Experience. Featured in Facebook (GreenState Credit Union)

See Now

Work History

3-2025
Senior Vice President, Member Experience at GreenState Credit Union
1-2020 - 3-2025
Vice President/Member Assistance Center Director at GreenState Credit Union
11-2013 - 1-2019
Senior Program Manager at CLEAResult
9-2003 - 10-2013
Director, Operations at Alliance Claims Solutions - Safelite Solutions
6-2001 - 9-2003
Leader, Performance & Development at GE Commercial Finance

Education

Education details unavailable from University of Iowa

More Information

Social Presence :

Prographics :

Exp : 25 Location : Cedar Rapids, Iowa, United States Job Level : Leadership Designation : Senior Vice President, Member Experience at GreenState Credit Union
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Insights For Selling To Amy

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Keep your pitch focused on the impact but nurture the relationship too
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Amy

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Amy move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Amy take some risk or not?

  • They can take risks if necessary.

You And Amy

Personality Compatibility


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