Ana Keating in

Ana Keating

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Global Head of Service Desk at Origina
📍 Ireland

Ana Keating is a senior customer operations leader with over 15 years of experience at major companies including Farfetch, ClickUp, and Zendesk. Currently the Global Head of Service Desk at Origina, she specializes in designing exceptional end-to-end customer journeys and holds a degree in Business and Information Technology from Trinity College Dublin.

Colleagues and direct reports consistently describe her as a "natural leader" and a "superb human being" who excels as a mentor, actively helping her team members develop professionally and personally. She is praised for her knowledge and confidence.

She has a uniquely diverse background, having led customer operations across industries ranging from online gaming (Pokerstars, Zynga) and e-commerce (Farfetch) to enterprise SaaS (Zendesk, ClickUp).

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Experience
11 Years
Current Role
Global Head of Service Desk
Job Level
Mid-senior
Location
Ireland
Personality Overview

How Ana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

Customer Journey Design
Her stated mission is to design and deliver exceptional, end-to-end customer journeys that help customers and organizations achieve their strategic goals.
Tech Sustainability
She advocates for preserving functional hardware and avoiding wasteful, forced software upgrades, viewing sustainability as about preservation, not just recycling.
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Career

Work history

10-2024
Global Head of Service Desk
Origina
3-2023
Global Head of Customer Service
FARFETCH
12-2021
Director of Customer Support Operations, EMEA at ClickUp
ClickUp
10-2014
Director of Global Support and Quality Services
The Stars Group
12-2021
Director Technical Support Operations, EMEA
Zendesk
In the press

Media appearances

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Education
1999 - 2003
Business and Information Technology
Trinity College Dublin
12-2022 - 5-2023
Postgraduate Diploma
University College Dublin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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