Ana María Luján Noriega

Researcher
DISC Type : Cs

Jefa de oficina de Atención al cliente at Afore XXI Banorte

Querétaro, Mexico

Overview

Ana María Luján Noriega is the Head of the Customer Service Office at Afore XXI Banorte, with experience in customer attention and sales management. Her career highlights include coordinating training programs and developing institutional alliances.

Outside of her professional roles, Ana María has a strong interest in human development and personal coaching. She also has experience in fundraising and implementing projects for financial and in-kind contributions.

She is passionate about offering services in leadership development, change management, and public speaking.

Personality Overview

Cost Conscious

Perfectionist

ROI Seeker

They are thorough and always follow a systematic approach.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Service Excellence
As Jefa de Oficina de Atención al Cliente, she is dedicated to enhancing customer experience and resolving issues effectively.
Leadership Development
She offers services in leadership coaching and has coordinated training programs, indicating a strong focus on professional growth.
Fundraising Strategies
Her experience in procuration of funds and developing institutional alliances shows an interest in financial growth and partnerships.

Media Appearances

Ana has no verified media appearances

Work History

2-2026
Jefa de oficina de Atención al cliente at Afore XXI Banorte
3-2023 - 2-2026
Ejecutiva. VSI at Santander
6-2020 - 12-2020
Coordinadora de programas capacitación at Nueva Ruta
10-2013 - 4-2019
Coordinadora de Gap at Coaching2b
2-2006 - 1-2013
Procuración de Fondos y Desarrollo Institucional at Centro de Cirugía Especial de México, IAP

Education

2-1998 - 3-2000
Licenciatura from Universidad Galileo
2010 - 2012
Diploma from The Indiana University Center of Philantropy

More Information

Social Presence :

Prographics :

Exp : 15 Location : Querétaro, Mexico Job Level : N/A Designation : Jefa de oficina de Atención al cliente at Afore XXI Banorte
URL has been copied!

Insights For Selling To Ana María

During A Call Or A Meeting

DO's

  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Use a presentation with information before getting into a live product walkthrough

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana María is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Ana María

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ana María move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Ana María take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Ana María

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.