Ana Paula Brossa in

Ana Paula Brossa

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Gerente de Projetos, processos e experiência do aluno at Cogna Educação
📍 São Paulo, São Paulo, Brazil

Ana Paula Brossa is a customer experience leader with over 15 years of experience at companies like Enel, Empiricus, and Cogna Educação. An ESPM MBA graduate, she excels in managing large teams, driving digital transformation, and optimizing the customer journey through data-driven, human-centric strategies.

She is a recipient of the "Best Customer Service Award, " recognizing her excellence in team and project management.

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Experience
23 Years
Current Role
Gerente de Projetos, processos e experiência do aluno
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Ana cares about

Customer Experience
Her entire career for over 15 years has been dedicated to leadership roles in customer experience, service, and success at major Brazilian companies.
Digital Transformation
Her roles consistently focus on managing and implementing digital channels and processes to improve both efficiency and the overall customer journey.
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Career

Work history

10-2023
Gerente de Projetos, processos e experiência do aluno
Cogna Educação
9-2021 - 3-2023
Gerente Sênior de Atendimento e Sucesso do Cliente
Empiricus
1-2020 - 9-2021
Head de Atendimento, Midias Sociais e Canais Digitais
Enel Group
8-2015 - 12-2019
Gerente de Canais de Atendimento
Alelo Brasil
9-2011 - 3-2015
Gerente de Relacionamento Grupo Abril
Total Express
In the press

Media appearances

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Education
1998 - 2000
MBA
ESPM Escola Superior de Propaganda e Marketing
2004 - 2006
Propaganda e Marketing
ESPM Escola Superior de Propaganda e Marketing
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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Partnerships and Operations
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