Ana Paula Ito in

Ana Paula Ito

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Executive Customer Service Manager at Coty
📍 Brazil

Ana Paula is a supply chain executive with 14 years of experience at multinational firms like Coty and Mars. She specializes in managing complex LATAM operations, including demand planning, S&OP, and customer service. She holds a degree in Food Engineering from UNICAMP and a post-graduate degree from FGV.

She appears passionate about her companys mission, using phrases like "democratize beauty" when recruiting for her team. This suggests a strong alignment with her works purpose and a desire to build teams that share that vision, indicating a focus on leadership and employee engagement.

Her career path is unique, leveraging a technical Food Engineering degree to build a successful leadership career in the cosmetics supply chain.

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Experience
9 Years
Current Role
Executive Customer Service Manager
Job Level
Middle
Location
Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

LATAM Supply Chain
Her career has a significant focus on leading and integrating supply chain operations across Latin American markets for Coty, including both distributor and direct operations.
Customer Service Transformation
In her current role, she is responsible for transforming the customer service area from a purely operational function into a strategic pillar of the business.
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Career

Work history

10-2024
Executive Customer Service Manager
Coty
7-2022 - 10-2024
Executive Supply Chain Manager - Latam
Coty
4-2020 - 6-2022
Senior S&Op and Demand Planning Manager - Latam & Travel Retail Americas
Coty
8-2013 - 7-2014
Supply Planning Analyst
Mars Petcare
8-2012 - 8-2013
Lean Analyst
Mars Petcare
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2014
Pós Graduação Administração de Empresas
FGV - Fundação Getulio Vargas
2007 - 2012
Engenharia de Alimentos
Universidade Estadual de Campinas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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