Ana Paula Pestana in

Ana Paula Pestana

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Customer Experience Manager at Alura
📍 São Paulo, São Paulo, Brasil, Brazil

Ana Paula is a B2B Customer Experience Manager at Alura with a Lean Six Sigma Green Belt. She has been instrumental in structuring the companys exclusive B2B CX and Voice of Customer areas. Colleagues describe her as an incredible, assertive, and dedicated leader who excels at developing her team.

Her passion is centered on fostering a customer-centric culture and making a positive impact on the people she works with. She is deeply connected to her companys mission, having been a student at Alura, FIAP, and PM3 before joining as an employee.

Uniquely, she has experienced her organization as both a customer and now as a leader shaping its customer experience.

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Experience
15 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brasil, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ana cares about

Customer-Centric Culture
Her stated professional passion is to positively impact colleagues and foster a culture centered on the customer.
Team Leadership
Recommendations repeatedly praise her incredible leadership and her ability to develop team members through feedback and new challenges.
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Career

Work history

9-2024
Customer Experience Manager
Alura
10-2022 - 9-2024
Customer Experience Coordinator (VoC, Service, Trial, BackOffice & Ops)
Alura
5-2020 - 10-2022
CX Leader
Alura
6-2019 - 2-2020
Quality & Training Leader | Continuous Improvement
Escale Digital
7-2018 - 5-2019
Experience and Relationship Analyst 🦄
99
In the press

Media appearances

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Education
3-2025 - 1-2026
Pós Tech - Gestão Estratégica e Liderança
FIAP
2-2023 - 6-2024
MBA em Business Strategy & Transformation
FIAP
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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