Ana Victoria Ramirez Santillan

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DISC Type : cd

Business Development Manager Solutions at Teleperformance

Área metropolitana de Ciudad de México, Mexico

Overview

Ana Victoria Ramirez Santillan is a Business Development Manager at Teleperformance with extensive experience in customer experience, continuous improvement, and process transformation. A graduate of Universidad Autónoma de Nuevo León, she excels at managing projects and implementing solutions that enhance operational efficiency. Her career highlights include standardizing processes and establishing a new student support contact center.


She recently co-organized an event with AWS for startups, focused on combining AI with emotional intelligence to transform the future.

Personality Overview

Upfront

Judgemental

ROI Conscious

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Process Transformation
Her experience includes standardizing core processes across multiple brands and transitioning services from in-person to digital formats.
Continuous Improvement
A core part of her professional identity, she has held roles focused on process improvement and seeks candidates with this experience for her teams.
Customer Experience
She has a consistent focus on enhancing customer experience through roles in consulting and solutioning for call center operations.

Media Appearances

Ana has no verified media appearances

Work History

11-2024
Business Development Manager Solutions at Teleperformance
5-2023 - 11-2024
Innovation Manager at Alzac
6-2021 - 5-2023
Process Improvement and Innovation Manager at TALISIS
6-2019 - 7-2021
TAP Consultant at Teleperformance
1-2017 - 6-2019
SOC Coordinator at Teleperformance

Education

2013 - 2018
Licenciada en Ciencias de la Comunicación from Universidad Autónoma de Nuevo León
6-2024 - 10-2024
Certificación from Universidad Tecmilenio

More Information

Social Presence :

Prographics :

Exp : 9 Location : Área metropolitana de Ciudad de México, Mexico Job Level : Middle Designation : Business Development Manager Solutions at Teleperformance
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Insights For Selling To Ana Victoria

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana Victoria is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Ana Victoria

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Ana Victoria move?

  • Their decision making speed is somewhere in the middle.
  • Can Ana Victoria take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Ana Victoria

Personality Compatibility


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