Ana Victoria Ramirez Santillan in

Ana Victoria Ramirez Santillan

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Business Development Manager Solutions at Teleperformance
📍 Área metropolitana de Ciudad de México, Mexico

Ana Victoria Ramirez Santillan is a Business Development Manager at Teleperformance with extensive experience in customer experience, continuous improvement, and process transformation. A graduate of Universidad Autónoma de Nuevo León, she excels at managing projects and implementing solutions that enhance operational efficiency. Her career highlights include standardizing processes and establishing a new student support contact center.

She recently co-organized an event with AWS for startups, focused on combining AI with emotional intelligence to transform the future.

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Experience
9 Years
Current Role
Business Development Manager Solutions
Job Level
Middle
Location
Área metropolitana de Ciudad de México, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ana cares about

Process Transformation
Her experience includes standardizing core processes across multiple brands and transitioning services from in-person to digital formats.
Continuous Improvement
A core part of her professional identity, she has held roles focused on process improvement and seeks candidates with this experience for her teams.
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Career

Work history

11-2024
Business Development Manager Solutions
Teleperformance
5-2023 - 11-2024
Innovation Manager
Alzac
6-2021 - 5-2023
Process Improvement and Innovation Manager
TALISIS
6-2019 - 7-2021
TAP Consultant
Teleperformance
1-2017 - 6-2019
SOC Coordinator
Teleperformance
In the press

Media appearances

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Education
2013 - 2018
Licenciada en Ciencias de la Comunicación
Universidad Autónoma de Nuevo León
6-2024 - 10-2024
Certificación
Universidad Tecmilenio
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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