Ananda Rohini Jayakumar

Critic
DISC Type : C

Director, IT Services and Support at Think Research

Mississauga, Ontario, Canada

Overview

Ananda is an IT Service Management Director at Think Research with over 18 years of experience aligning IT services with business objectives in sectors like healthcare and retail. An MBA graduate with ITIL and Agile Scrum Master certifications, she specializes in process improvement and operational excellence. Colleagues describe her as supportive, competent, and a dedicated team player.

She recently completed a course in Healthcare Data Security, Privacy, and Compliance from Johns Hopkins University.

Personality Overview

Negotiator

Information Seeker

Critic

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

IT Service Management
Leverages 18+ years of experience and ITIL certifications to align IT services with business objectives, focusing on operational excellence and cost savings.
Healthcare IT Security
Recently completed a Johns Hopkins course on healthcare data security and privacy, showing a commitment to mastering compliance within her company's industry.
Process Improvement
Has a proven track record of implementing best practices and driving operational excellence to enhance IT services and achieve business goals.

Media Appearances

Ananda has no verified media appearances

Work History

1-2025
Director, IT Services and Support at Think Research
3-2022 - 4-2025
Director, Technical Services at Think Research
9-2019 - 3-2022
Manager, Technical Services at Think Research
12-2016 - 9-2019
Lead ITIL Consultant (Service delivery) at Wipro Limited
7-2014 - 11-2016
Assistant Manager - IT Service Managment at FLSmidth

Education

Master of Business Administration (MBA) from Pondicherry University
Bachelor of Engineering (BEng) from SACS MAVMM Engineering College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Mississauga, Ontario, Canada Job Level : Mid-senior Designation : Director, IT Services and Support at Think Research
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Insights For Selling To Ananda Rohini

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ananda Rohini is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Ananda Rohini

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Ananda Rohini move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Ananda Rohini take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Ananda Rohini

Personality Compatibility


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