Ananda Rohini Jayakumar in

Ananda Rohini Jayakumar

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Director, IT Services and Support at Think Research
📍 Mississauga, Ontario, Canada

Ananda is an IT Service Management Director at Think Research with over 18 years of experience aligning IT services with business objectives in sectors like healthcare and retail. An MBA graduate with ITIL and Agile Scrum Master certifications, she specializes in process improvement and operational excellence. Colleagues describe her as supportive, competent, and a dedicated team player.

She recently completed a course in Healthcare Data Security, Privacy, and Compliance from Johns Hopkins University.

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Experience
21 Years
Current Role
Director, IT Services and Support
Job Level
Mid-senior
Location
Mississauga, Ontario, Canada
Personality Overview

How Ananda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ananda cares about

IT Service Management
Leverages 18+ years of experience and ITIL certifications to align IT services with business objectives, focusing on operational excellence and cost savings.
Healthcare IT Security
Recently completed a Johns Hopkins course on healthcare data security and privacy, showing a commitment to mastering compliance within her company's industry.
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Career

Work history

1-2025
Director, IT Services and Support
Think Research
3-2022 - 4-2025
Director, Technical Services
Think Research
9-2019 - 3-2022
Manager, Technical Services
Think Research
12-2016 - 9-2019
Lead ITIL Consultant (Service delivery)
Wipro Limited
7-2014 - 11-2016
Assistant Manager - IT Service Managment
FLSmidth
In the press

Media appearances

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Education
Master of Business Administration (MBA)
Pondicherry University
Bachelor of Engineering (BEng)
SACS MAVMM Engineering College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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