Anders Refsgaard

Observer
DISC Type : ci

Vice President & Head of Global Ferry Commercial at DFDS

Copenhagen, Capital Region of Denmark, Denmark

Overview

Anders Refsgaard is the Vice President & Head of Global Ferry Commercial at DFDS, leveraging over 20 years of experience in shipping and freight management. He leads a 300+ person organization, overseeing global passenger sales, marketing, and commercial operations. He holds a certification in Advanced Strategic Management from INSEAD.

As an extroverted leader, Anders is known for his strong motivational skills and a belief in open and candid communication. He is passionate about developing teams and creating a collaborative environment that utilizes everyones competencies to achieve the best results for both customers and the company.

At a previous company, Scandlines, he was commercially responsible for the successful sale of more than 35 redundant vessels.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally strong communicators and are not easy to convince.

Topics They Care About

Sustainable Shipping
Actively promotes and discusses DFDS's goal to reduce carbon emissions by 45% by 2030, highlighting the role of new environmentally friendly vessels and green fuels.
Customer Experience
Emphasizes delivering excellent customer service from the first online interaction to disembarking, which he views as key to DFDS winning 'World's Leading Ferry Operator'.
Baltic Sea Operations
Has extensive experience leading the Baltic region for DFDS, overseeing strategy for key routes connecting Lithuania, Sweden, and Germany, and managing significant vessel assets.

Media Appearances

Anders Refsgaard turns 50. Featured in DFDS News

See Now

Work History

9-2024
Vice President & Head of Global Ferry Commercial at DFDS
1-2009 - 9-2024
Vice President at DFDS
8-2006 - 1-2009
General Director (CEO) at DFDS
7-1997 - 4-2003
Manager, S&P, Chartering at Scandlines

Education

Anders has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Copenhagen, Capital Region of Denmark, Denmark Job Level : Senior Designation : Vice President & Head of Global Ferry Commercial at DFDS
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Insights For Selling To Anders

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Build rapport, it will come handy to handle hard questions later
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anders is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Anders

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Anders move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Anders take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Anders

Personality Compatibility


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