André Fazio Leiva
Login to view DISC.André Fazio Leiva is a Partner and Head of Customer Experience at iFood with over 12 years of expertise in CX. He specializes in integrating finance, planning, and business intelligence to drive data-informed decisions. André holds an MBA from FGV and is certified as a CPA20.
His professional focus includes uniting technology and data analysis to build efficient processes that improve the customer journey. He is passionate about innovation and fostering a culture of rapid learning and agility within his teams, as demonstrated through various initiatives at iFood.
Unique fact: André has a strong background in financial planning for post-sales services, managing budgets for customer care, warranties, and legal processes at Whirlpool.
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