André Silva Rosa

Editor
DISC Type : CS

Gerente de Controle e Planejamento Operacional at Orizon

São Paulo, São Paulo, Brazil

Overview

André Silva Rosa is a Manager of Operational Control and Planning at Orizon with extensive experience in WFM, BI, and CX strategy. He has a proven track record of optimizing contact center operations and profitability for major clients. He holds an MBA and has studied Digital Transformation at USP.

Colleagues describe André as a dynamic, supportive, and business-focused leader who is an excellent communicator. He is committed to personal development, holding certifications in leadership, emotional intelligence, and charisma, demonstrating his focus on influencing and developing people around him.

Unique fact: André has direct experience implementing specialized Workforce Management tools, such as Tephra, to improve operational efficiency.

Personality Overview

Fact-Driven

Self-Disciplined

Late Adopter

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Operational Efficiency
His career focuses on optimizing contact center operations using WFM, BI, and cost control to maximize profitability and performance.
Digital Transformation
Completed studies in Digital Transformation at the University of São Paulo, showing a strong interest in leveraging technology to evolve business processes.
Leadership Development
Actively pursues certifications in leadership, charisma, and emotional intelligence, reflecting a commitment to effective team management and personal growth.

Media Appearances

André has no verified media appearances

Work History

4-2023
Gerente de Controle e Planejamento Operacional at Orizon
8-2021 - 3-2023
Gerente de planejamento at Neobpo
11-2019 - 7-2021
Gestor de Planejamento at Atento Brasil
6-2014 - 11-2019
Gestor de Planejamento at Mutant
7-2013 - 4-2014
Gerente de Planejamento e Controle de Tráfego at Almaviva do Brasil

Education

4-2023 - 12-2024
Gestão e Transformação Digital from USP - Universidade de São Paulo
2010 - 2010
MBA em Gestão de Negõcios from Centro Universitário Eniac

More Information

Social Presence :

Prographics :

Exp : 12 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Controle e Planejamento Operacional at Orizon
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Insights For Selling To André

During A Call Or A Meeting

DO's

  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Actively address their concerns around change, risk, and acceptance by users
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Avoid emotional and informal language, stay objective and to the point instead
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with André is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from André

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will André move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can André take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And André

Personality Compatibility


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