Andrea Cugolo

Inquirer
DISC Type : dc

Gerente Nacional de Clientes at Seguros Unimed

São Paulo, São Paulo, Brazil

Overview

Andrea Cugolo is a seasoned operations leader with over eight years as National Customer Manager at Seguros Unimed. She specializes in customer experience (CX), call center management, and quality assurance. People who have worked with her describe her as dedicated, competent, and results-focused, with a postgraduate degree from Universidade Presbiteriana Mackenzie.

Andrea is keenly interested in continuous learning and professional development. She is actively enhancing her knowledge in artificial intelligence and its business applications to drive innovation in her field.

She is currently pursuing a certification in "AI for Business" from Ibmec to better leverage digital transformation for process optimization.

Personality Overview

Hard To Convince

Demanding

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience (CX)
Her entire career is centered on leading strategies for customer management, satisfaction, and loyalty, holding certifications in customer experience management.
AI in Business
She is currently studying "AI for Business" at Ibmec, focusing on task automation and personalizing the customer journey through digital transformation.
Operational Excellence
She has a strong background implementing quality methodologies like COPC and ISO to improve processes, increase productivity, and reduce operational costs.

Media Appearances

Andrea has no verified media appearances

Work History

10-2017
Gerente Nacional de Clientes at Seguros Unimed
10-2014 - 10-2017
Coordenadora Central de Relacionamento at Seguros Unimed
10-2010 - 9-2014
Coordenadora de Design, Processos ISO e Gestão da Qualidade at Europ Assistance
4-2010 - 10-2011
coordenadora de Qualidade, Projetos e Comunicação at Atento
5-2005 - 3-2010
Supervisora SAC at Atento

Education

2016 - 2018
Pos Graduação from Universidade Presbiteriana Mackenzie
2004 - 2007
UNIP from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Nacional de Clientes at Seguros Unimed
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Andrea

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • Their decision making speed is somewhere in the middle.
  • Can Andrea take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Andrea

Personality Compatibility


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