Andrea Ellinger

Critic
DISC Type : C

Head Customer Care & Service Quality at Volkswagen Group Argentina

Buenos Aires, Buenos Aires Province, Argentina

Overview

Andrea Ellinger is the Head of Customer Care & Service Quality at Volkswagen Argentina. She is responsible for the national customer experience, leading initiatives for continuous improvement and developing customer-centric processes. Her C1-level proficiency in German is a key asset in her role at the German automotive group.

Her career path includes significant growth within Volkswagen, having advanced from her initial role as an Executive Assistant to the President & CEO to her current leadership position.

Personality Overview

Precise

Information Seeker

Critic

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They enjoy working alone and do not rely on others very often.

Topics They Care About

Customer Experience
Her career at Volkswagen is dedicated to enhancing the customer journey, from after-sales specialist to leading national customer care strategy.
Service Quality
She is directly responsible for managing national service quality programs and ensuring adherence to Volkswagen's brand standards.
Continuous Improvement
A core part of her role involves leading initiatives focused on the continuous improvement of processes centered around the customer.

Media Appearances

Andrea has no verified media appearances

Work History

3-2025
Head Customer Care & Service Quality at Volkswagen Group Argentina
9-2019 - 5-2025
Especialista Customer Experience at Volkswagen Group Argentina
10-2017 - 8-2019
Asistente Ejecutiva - Presidente & CEO at Volkswagen Group Argentina
2-2013 - 9-2013
Coordinadora en Formación Profesional | Aus- und Weiterbildung at AHK Argentina
3-2012 - 2-2013
Asistente en Formación Profesional | Aus- und Weiterbildung at AHK Argentina

Education

10-2022 - 12-2022
Seminario de Especialización from Universidad Tecnológica Nacional
10-2019 - 10-2019
Education details unavailable from Universidad de 'San Andrés'​

More Information

Social Presence :

Prographics :

Exp : 9 Location : Buenos Aires, Buenos Aires Province, Argentina Job Level : N/A Designation : Head Customer Care & Service Quality at Volkswagen Group Argentina
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Andrea

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Andrea take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Andrea

Personality Compatibility


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