Andrew Chapman

Questioner
DISC Type : c

Customer Experience Manager at National Express LTD

Birmingham, England, United Kingdom

Overview

Andrew has no verified overview

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

It is quite likely of them to ask for pricing or other concessions.  They prefer to do thorough analysis of any situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Andrew has no verified topics they care about

Media Appearances

Andrew has no verified media appearances

Work History

6-2025
Customer Experience Manager at National Express LTD
8-2017 - 5-2025
Customer Relationship Manage Specialist at Yell
8-2016 - 8-2017
Resolution Specialist at SIGMA Finance
3-2008 - 8-2016
General Mananger at Hospitality

Education

Scrum Master from Alison
2016 - 2016
Customer Service Level 2 from Birmingham City University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Birmingham, England, United Kingdom Job Level : Middle Designation : Customer Experience Manager at National Express LTD
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Andrew

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Andrew take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Andrew

Personality Compatibility


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