Andrew Dillon
Login to view DISC.Andrew is a dedicated financial sector professional with over 19 years of experience, currently serving as the Head of Strategic Initiatives & Innovation in Global Business Financial Crime Risk at HSBC. He is an expert in re-engineering the end-to-end customer journey and holds a Bachelors degree from the University of Brighton.
He has a keen interest in ensuring high levels of customer satisfaction, a value reflected in his professional achievements and personal observations on service experiences. He stays current on business trends and key performance drivers, following publications like the Harvard Business Review.
He has consistently managed and led high-profile global programmes focused on banking operations and customer onboarding.
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