Andrew Dillon

Enthusiast
DISC Type : i

Head of Strategic Initiatives & Innovation, Global Business Financial Crime Risk at HSBC

Greater London, England, United Kingdom

Overview

Andrew is a dedicated financial sector professional with over 19 years of experience, currently serving as the Head of Strategic Initiatives & Innovation in Global Business Financial Crime Risk at HSBC. He is an expert in re-engineering the end-to-end customer journey and holds a Bachelors degree from the University of Brighton.

He has a keen interest in ensuring high levels of customer satisfaction, a value reflected in his professional achievements and personal observations on service experiences. He stays current on business trends and key performance drivers, following publications like the Harvard Business Review.

He has consistently managed and led high-profile global programmes focused on banking operations and customer onboarding.

Personality Overview

Story Driven

Amiable & Agreeable

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Financial Crime Innovation
His current role focuses on leading strategic initiatives and innovation within the Global Business Financial Crime Risk division at HSBC.
Customer Journey Re-engineering
Highlights significant experience in redesigning the 'end to end' customer journey and process decomposition in his professional summary.
Global Program Management
Has held multiple senior roles leading global programmes at HSBC, including international and domestic customer onboarding initiatives.

Media Appearances

Shedding Light on HSBC’s Use of Machine Learning in Transaction Monitoring. Featured in Regulation Asia

See Now

Navigating the AI Wave – Innovations in Commercial Payments (HSBC Global Viewpoint). Featured in Apple Podcasts (HSBC Global Viewpoint)

See Now

Work History

3-2019
Head of Strategic Initiatives & Innovation, Global Business Financial Crime Risk at HSBC
4-2016 - 3-2019
Global Design and Build Lead, RBWM Global Standards at HSBC
7-2015 - 4-2016
Global Program Manager Domestic Customer Onboarding at HSBC
4-2013 - 7-2015
GLOBAL PROGRAMME LEAD – INTERNATIONAL CUSTOMER ONBOARDING at HSBC
7-2012 - 3-2013
Banking Operations Re-engineering Global Lead at HSBC

Education

Bachelor's degree from University of Brighton

More Information

Social Presence :

Prographics :

Exp : 30 Location : Greater London, England, United Kingdom Job Level : Mid-senior Designation : Head of Strategic Initiatives & Innovation, Global Business Financial Crime Risk at HSBC
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Andrew

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Andrew take some risk or not?

  • They can take some low-probability risks if needed.

You And Andrew

Personality Compatibility


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